Senior Helping Hands Program Manager

Senior Helping Hands Program Manager Allies in Aging Billings, MT Job Details Full-time $21.14 - $24.94 an hour 3 hours ago Benefits Mileage reimbursement Health savings account Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Teamwork Program management Team supervision Coaching Social service program staff supervision Infection control Employee relationship building Care planning in social services Driver's License Home care Quality risk management Care plan development Elderly support services Social services Productivity software Associate's degree Leadership Medical terminology Stakeholder relationship building Community resource coordination Time management Quality assurance within healthcare Full Job Description About Senior Helping Hands Senior Helping Hands is Allies in Aging's in-home care program designed to help older adults remain safe, independent, and comfortable in their own homes for as long as possible. Through personalized non-medical support services, our caregivers assist with activities of daily living, companionship, respite care, homemaking, transportation, and other essential services that promote dignity, well-being, and quality of life. The program serves older adults and individuals with disabilities throughout Yellowstone County, providing compassionate, person-centered support that allows clients to maintain independence while giving families peace of mind. As a trusted community resource, Senior Helping Hands plays a vital role in helping individuals age in place and remain connected to people, places, and routines that matter most. Job Summary The Senior Helping Hands (SHH) Program Manager is responsible for the overall leadership, management, and daily operations of the SHH Program. This role serves as the primary leader overseeing client services, caregiver support, staff development, scheduling operations, quality assurance, and program performance. The SHH Program Manager is a visible presence in both the office and the field, ensuring clients receive exceptional, personalized care while supporting caregivers through coaching, training, and leadership. This position acts as a key liaison between clients, families, caregivers, referral partners, and internal teams to promote service excellence, client satisfaction, and operational effectiveness. Responsibilities Client Care & Program Oversight Conduct client intakes, assessments, reassessments, and service planning. Develop and maintain individualized service plans that support client independence, safety, and well-being. Monitor client satisfaction and service quality through regular wellness visits and quality assurance reviews. Identify and resolve client concerns, service issues, and changes in condition. Serve as a trusted resource and advocate for clients and families. Ensure services are delivered in accordance with agency policies, program standards, and applicable regulations. Staff Leadership & Supervision Provide direct supervision, leadership, and support to SHH caregivers and program staff. Participate in recruitment, interviewing, hiring, and onboarding of new SHH employees. Establish performance expectations and measurable goals. Conduct regular coaching sessions, performance reviews, and quality assurance observations. Address employee performance concerns and disciplinary matters in partnership with Human Resources. Foster a culture of accountability, teamwork, professionalism, and compassionate service. Conduct regular one-on-one meetings with staff to support engagement and development. Caregiver Training & Development Identify training needs and coordinate ongoing caregiver education. Partner with Registered Nurses and internal resources to provide monthly in-service training. Facilitate caregiver meetings and communication forums. Provide field-based coaching and hands-on support in client homes. Conduct new caregiver check-ins and quality assurance visits during onboarding and throughout employment. Support competency development and continuous improvement efforts. Scheduling & Service Coordination Oversee scheduling operations to ensure consistent, reliable client coverage. Collaborate with scheduling staff to maintain accurate and efficient schedules. Match caregivers to clients based on skills, experience, personality, and schedule changes. Review schedules regularly to ensure staffing needs are met and resources are utilized effectively. Communicate proactively with clients, caregivers, and families regarding service changes. Registered Nurse Collaboration Meet regularly with Registered Nurses to discuss client care needs, caregiver concerns, and service delivery. Review care notes and identify follow-up opportunities. Coordinate client care planning and service adjustments. Support nursing functions as appropriate and within scope of practice. Ensure timely communication regarding client concerns and care needs. Relationship Management & Community Engagement Build and maintain strong relationships with clients, families, caregivers, referral sources, and community partners. Serve as the primary point of contact for program-related concerns and inquiries. Support positive community relationships and promote the organization's reputation as a provider of choice. Collaborate with internal departments to ensure seamless service delivery. Program Administration & Compliance Maintain required client and program documentation. Complete incident reports, quality assurance records, and operational reports. Contribute to departmental reporting and program performance monitoring. Review, validate, and transfer caregiver timekeeping and mileage reimbursement data from SmartCare to UKG each pay period to ensure accurate and timely payroll processing. Ensure compliance with agency policies, licensing requirements, and applicable regulations. Participate in staff meetings, leadership meetings, safety trainings, and organizational initiatives. Recommend process improvements that enhance efficiency, service quality, and client outcomes.

Supervisory Responsibilities:

Directly supervises SHH caregivers and assigned program personnel.

Minimum Qualifications:

Education & Experience Associate's or Bachelor's Degree in Human Services, Healthcare Administration, Social Work, Business Administration, or related field required, Associate's or Bachelor's Degree in Nursing highly desirable; combined with Minimum three (3) years of supervisory or leadership experience. Minimum two (2) years of experience in home care, home health, hospice, aging services, vulnerable populations, or a related field. Professional caregiving experience is strongly preferred. Knowledge, Skills & Abilities Client care and coordination skills Experience with quality assurance and risk management Working knowledge of healthcare terminology, care planning concepts, and community-based support services. Ability to collaborate effectively with healthcare professionals and understand clinical recommendations impacting service delivery. Understanding of infection control principles, client safety practices, and caregiver support needs in home-based settings. Strong leadership, coaching, and team development skills. Excellent interpersonal and relationship-building abilities. Strong organizational, time management, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Strong verbal and written communication skills. Proficiency with Microsoft Office Suite and related software applications. Knowledge of community resources, aging services, Medicare, Medicaid, and social service systems preferred. Ability to work independently while collaborating effectively with others. Licenses & Requirements Valid Montana Driver's License. Reliable transportation and current automobile insurance. Successful completion of a national background check and motor vehicle report. Working Conditions Combination of office, community, and client home environments. Frequent travel throughout the service area. Regular lifting, bending, kneeling, stooping, standing, reaching, and walking. Potential exposure to pets, odors, unsanitary conditions, bloodborne pathogens, and bodily fluids. Ability to lift up to 50 pounds using proper safety techniques. Prolonged computer and administrative work as required.

Pay:

$21.14 - $24.94 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you able to perform the essential functions of the job for which you are applying for, with or without a reasonable accommodation? (Yes or No)

Education:

Associate (Required)

Experience:

Leadership:

3 years (Required) Home care: 2 years (Required)

Work Location:

In person