Program Manager

Duties and Responsibilities Serve as authorized representative for all technical performance Oversee performance of work and ensure compliance across 31 Identification Card Offices (ICOs). Primary conduit for communication, work assignments, and technical direction Provide monthly status reports; monitor daily employee status Monitor and process timecards and leave requests Oversee artifacts, reporting, integrated schedules, risk registers, and status reports to Government management Maintain full authority to act on all contract matters relating to daily operations. Ensure adequate staffing and quality support services at all ICOs during hours of operation. Ensure all personnel are trained, certified, and compliant with DoD ID card issuance policies and

RAPIDS/DEERS

systems. Maintain security compliance, including safeguarding sensitive information and ensuring personnel have required clearances. Support phase-in/phase-out transitions, ensuring continuity of operations and proper turnover of property and records. Maintain Site Management Manual. Responsible for activating all users and assigning roles for new and existing users via Defense Manpower Data Center (DMDC) Security On-Line Web Application. Minimum Qualifications Bachelor's degree in business management or related field OR five (5) years of relevant Program Management experience. At least three (3) years operational experience processing identification issuance requests and issuing identification badges for building and system access. Familiarity with DoD ID card issuance policies and procedures. Experience training others on identification issuance systems or other DoD IT systems. Minimum Required Skills and Abilities Demonstrated leadership and supervisory capability in a regulated, missionessential environment Strong written and verbal communication skills Working knowledge of

DEERS/RAPIDS

systems and DoD ID card operations Ability to manage geographically dispersed sites and personnel Ability to analyze performance data, identify trends, and implement corrective actions Ability to safeguard sensitive and personally identifiable information Program Manager 3.5 3.5 out of 5 stars Fort Bragg, NC Duties and Responsibilities Serve as authorized representative for all technical performance Oversee performance of work and ensure compliance across 31 Identification Card Offices (ICOs). Primary conduit for communication, work assignments, and technical direction Provide monthly status reports; monitor daily employee status Monitor and process timecards and leave requests Oversee artifacts, reporting, integrated schedules, risk registers, and status reports to Government management Maintain full authority to act on all contract matters relating to daily operations. Ensure adequate staffing and quality support services at all ICOs during hours of operation. Ensure all personnel are trained, certified, and compliant with DoD ID card issuance policies and

RAPIDS/DEERS

systems. Maintain security compliance, including safeguarding sensitive information and ensuring personnel have required clearances. Support phase-in/phase-out transitions, ensuring continuity of operations and proper turnover of property and records. Maintain Site Management Manual. Responsible for activating all users and assigning roles for new and existing users via Defense Manpower Data Center (DMDC) Security On-Line Web Application. Minimum Qualifications Bachelor's degree in business management or related field OR five (5) years of relevant Program Management experience. At least three (3) years operational experience processing identification issuance requests and issuing identification badges for building and system access. Familiarity with DoD ID card issuance policies and procedures. Experience training others on identification issuance systems or other DoD IT systems. Minimum Required Skills and Abilities Demonstrated leadership and supervisory capability in a regulated, missionessential environment Strong written and verbal communication skills Working knowledge of

DEERS/RAPIDS

systems and DoD ID card operations Ability to manage geographically dispersed sites and personnel Ability to analyze performance data, identify trends, and implement corrective actions Ability to safeguard sensitive and personally identifiable information