Lead Navigator-Full Time

Are you a natural leader who thrives in a fast-paced, purpose-driven environment? Do you enjoy working alongside a dedicated team that supports one another while serving the community? Do you have a heart for helping others, strong attention to detail, and the ability to stay calm during challenging situations? If so, we want you on our team! As the Lead Navigator, you will play a vital role in creating a safe, welcoming, and compassionate environment for clients, community partners, and visitors. You will lead daily front office operations, support victims and families in crisis, coordinate services and referrals, assist with advocacy needs, and help ensure our office remains organized, responsive, and client-centered. We are looking for someone who understands the importance of teamwork, communication, and collaboration. This position works closely with advocates, crisis staff, forensic interviewers, community partners, volunteers, and leadership daily. The ideal candidate values positive morale, supports fellow team members, steps in where needed, and helps create a professional, encouraging, and respectful work environment for everyone. This position is perfect for someone who is: A strong self-starter with leadership abilities Compassionate and trauma-informed Highly organized and detail-oriented Comfortable multitasking and problem-solving Professional, dependable, and team-focused A positive team player who works well with others Passionate about serving victims and strengthening the community Able to communicate effectively with diverse populations and professionals

What You'll Do:

Serve as the first point of contact for clients and community partners Conduct intake assessments and connect clients with vital services Help coordinate office operations and support the navigation team Assist with advocacy services, safety planning, and referrals Rotate Crisis Line responsibilities with the entire staff Support awareness events, outreach activities, and fundraising initiatives Maintain accurate records and confidential documentation Help create a positive, team-oriented workplace culture Assist with donations, community resources, and client support needs Provide compassionate, trauma-informed care to individuals in crisis

Qualifications:

High school diploma or GED required Valid North Carolina driver's license required Experience working with children, families, or victims of violence preferred Strong communication, computer, and organizational skills Ability to work both independently and collaboratively Commitment to professionalism, inclusivity, and confidentiality Ability to maintain composure in crisis situations and emotionally demanding environments

Pay:

$30,000.00 - $33,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person