Program Coordinator

Program Coordinator RWJBarnabas Health vision insurance, paid time off, long term disability, tuition reimbursement United States, Jersey, Long Branch 300 2nd Avenue (Show on map) Jun 17, 2026 Program Coordinator Req #: 0000232103

Category:

Quality /

Patient Safety Status:

Part-Time Shift:

Day Facility:

Monmouth Medical Center Department:

Patient Satisfaction Pay Range:

$20.00 - $30.50 per hour

Location:

300 Second Avenue, Long Branch, NJ 07740

Job Title:

Program Coordinator Location:

Monmouth Medical Center Department Name:

Patient Satisfaction Req #: 0000232103

Status:

Hourly Shift:

Day Pay Range:

$20.00 - $30.50 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Program Coordinator supports the delivery of services that promote a positive experience for patients and guests. The Program Coordinator collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns.

Qualifications Required:

Bachelors Degree required Minimum of 2 years of customer service, or 2 years of experience working in an acute care setting Exceptional customer service, phone etiquette and communication skills required Great listener Ability to maintain confidentiality regarding sensitive information required

Preferred:

Proficiency in Power Point, Microsoft Office, and Excel preferred General knowledge of HCAHPS preferred Proficiency in data management and other IT platforms preferred

Essential Functions:

Serves as a central resource for information concerning patients rights and responsibilities, and ethical issues Facilitates investigations and resolution of patient grievances concerning the quality of care and service to by providing a formal grievance mechanism Forms partnership with internal and external stakeholders to resolve complaints and grievances Leads efforts to collect, analyze and evaluate patient concerns Masters an understanding of the organization s mission, policies, procedures, and services to respond to patient questions or concerns Responsible for meeting all regulatory regulations and standards Complete daily rounds on inpatients to ensure that expected essential behaviors are demonstrated and essential duties is being done, as it pertains to best practices affecting patient experience, safety outcomes, and HCAHPS performanc Facilitates patient and family meetings Serves as subject matter expert in Service Recovery Assists with promoting language access service utilization Attend unit specific Patient Experience meetings to share performance data, to educate staff, and enhance engagement and understanding of patient s expectations, as well as how to fulfill those expectations Must be able to multitask, coordinating more than one event at a time

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer