Program Manager

Summary Under the direction of the Community Development Director, the Program Manager is responsible for providing supervisory and operational support for Parents as Teachers (PAT) services in Luna and Hidalgo Counties. This position ensures fidelity to the Parents as Teachers model and compliance with the New Mexico Early Childhood Education and Care Department (ECECD) Scope of Work. The Program Manager supports the growth of a high-quality, trauma-informed, and culturally responsive program through reflective supervision, operational leadership, and systems oversight. Essential Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Program Manager supervises a team of Parents as Teachers staff who provide outreach, home visiting services, support, and referrals for pregnant women and families. The position oversees all aspects of day-to-day program operations in alignment with Luna County policies, ECECD requirements, and Medicaid regulations. Program Oversight and Compliance Monitor the implementation of Medicaid-funded home visiting services, including credentialing and claims processes. Submit timely reports, including CQI reports, IPDPs, staffing reports, financial reports, and other required documentation to ECECD and funding agencies. Maintain oversight of the program data system, ensuring data integrity, accuracy, and timeliness. Conduct regular file reviews and supervise documentation to ensure compliance with program, county, Medicaid, and funding requirements. Lead and participate in Continuous Quality Improvement (CQI) activities and implementation of the CQI Plan. Monitor program budgets in collaboration with the Community Development Director. Staff Supervision and Development Monitor staff performance, attendance, productivity, and required documentation. Identify areas for improvement and recommend professional development opportunities that reflect the individual needs of LCPAT staff members. Ensure staff compliance with agency and program policies and procedures. Supervise progress toward achieving Parents as Teachers program objectives and develop staff training plans as needed. Participate in the recruitment, onboarding, training, supervision, and evaluation of LCPAT staff. Provide input and recommendations regarding the hiring, assignment, evaluation, development, and discipline of subordinate staff. Collaborate with Human Resources and County leadership on personnel matters and ensure compliance with all County, departmental, and statutory policies and procedures. Program Operations Ensure recruitment, outreach procedures, and caseload guidelines are maintained in accordance with program policies and procedures. Ensure activities are implemented in homes and community settings to strengthen positive connections between families and program services while supporting parents as their children's primary educators. Assist the Community Development Director in managing contracts with community organizations, independent contractors, and other partners, including negotiating scopes of work and services. Assist the Program Administrator and Lead Home Visiting Parent Educator in monitoring caseload levels and ensuring all required data forms are completed accurately and entered in a timely manner. Review documentation and daily work activities of Home Visiting Parent Educators to ensure reports, assignments, and responsibilities are completed accurately and on schedule. Support LCPAT team members in maintaining an appropriate balance between parenting education services and addressing family crises and immediate needs. Work collaboratively with staff, and to identify and provide appropriate, timely, and integrated services for children with disabilities and special needs. Support the development and implementation of program initiatives and project activities. Promote Parents as Teachers services and information throughout the community. Maintain current knowledge of program plans, policies, procedures, and performance standards. Maintain the confidentiality of staff, program, and client information at all times. Supervision Works under the direction of the Community Development Director. Supervisory Responsibilities Directly supervises assigned staff. Qualifications Education, Certification, and Experience Bachelor's degree in Social Work, Education, Public Health, Health Education, Human Services, or a related field preferred. Minimum of five (5) years of experience in supervision, case management, program coordination, or a related field preferred. Minimum of four (4) years of experience in healthcare, education, community outreach, or related maternal and child health services preferred. Experience with grant writing and/or professional business writing is preferred. Current First Aid and CPR certification preferred. Must successfully pass a criminal background check, pre-employment drug screening, and a Children, Youth and Families Department (CYFD) background check. Must possess and maintain a valid driver's license. Preferred Skills Strong oral and written communication skills. Strong project management, organizational, and program planning skills. Endorsement in Infant Mental Health (IMH-E®), if available in New Mexico. Proficiency with ECSC data systems. Bilingual English/Spanish highly preferred. Knowledge Knowledge of border health issues and local community needs. Ability to work effectively with low-income families, families with special needs, and culturally diverse populations. Physical Demands Must be able to operate standard office equipment, including motor vehicles, computers, calculators, telephones, cell phones, fax machines, copiers, and projectors. Employees are frequently required to sit, speak, hear, and use their hands and fingers to handle or operate objects, tools, and controls. The position requires regular kneeling, stooping, bending, crouching, crawling, sitting on the floor, and standing for extended periods. Employees must be able to reach with their hands and arms, climb, and maintain balance. Vision requirements include the ability to read routine documents and work on a computer. Specific vision abilities include close vision, color vision, depth perception, and the ability to adjust focus. The position occasionally requires lifting up to 50 pounds. Travel and Transportation This position is based in Luna County and requires occasional travel for meetings, conferences, and training opportunities. Work Environment Work is performed primarily under standard office conditions. Flexibility to work occasional evenings and weekends is required. The position also involves exposure to general risks and hazards associated with home visitation services.