Program Support Assistant

This Program Support Assistant position is to serve as the Program Support Assistant to the Caregiver Support Program Manager and provide administrative support to the Caregiver Support Program staff. Is an important member of the Caregiver Support Team and is relied upon to have extensive communication skills with Veterans/caregivers enrolled in and/or applying for the program. The incumbent supports all administrative functions for the program, working efficiently and successfully.

Qualifications:

GS-7 level

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing Vista, CPRS, and PCMM software assistance to Primary Care team members, veterans, family of veterans and other facility personnel regarding patient assignments, enrollment and other primary care activities and responsibilities, Providing patients and medical staff with accurate instructions regarding eligibility, procedures and policies for outpatient care and primary care gender specific needs.

OR, Education:

Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have the following: 1 full year of graduate-level education beyond a bachelor's degree (18 semester hours).

NOTE:

Transcripts must be submitted with your application. Education cannot be credited without documentation. OR Superior Academic Achievement (SAA): Completed all the requirements for a bachelor's degree in a curriculum that is qualifying for the position to be filled and I meet one of the following: Rank in the upper one-third of your class in the college, university or major subdivision. A grade-point average of "B" (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses, or those completed in the last two years of undergraduate study. A grade point average of "B+" (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study, or those courses in your major completed in the last two years of undergraduate study. Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. For a list of recognized honor societies please visit http://www.achsnatl.org/quick_link.asp.

NOTE:

Transcripts must be submitted with your application. Education cannot be credited without documentation.

OR, Combination:

A combination of experience and education may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentage must equal at least 100 percent to qualify. For example, an applicant who has 9 semester hours of graduate level education (i.e., 50% of graduate education required) and 6 months of creditable experience (i.e., 50% of the required experience) would equal 100% of the required experience/education to qualify for the GS-7 grade (Copy of unofficial transcripts required). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note :

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Preferred Experience.

Navigating Electronic Health Records & Databases Physical Requirements:

In accordance with VA Directive and Handbook 5019. The work is mostly sedentary. Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying light office items. The work is performed in an office setting which requires normal safety precautions typical for offices and meeting rooms. The work area is adequately lighted, heated, and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .