SOCIAL SERVICES PROGRAM SPECIALIST 1

SOCIAL SERVICES PROGRAM SPECIALIST 1

State of Nevada - 3.5 Las Vegas, NV Job Details Full-time 8 hours ago Qualifications Computer operation Microsoft Excel Microsoft Outlook Desktop applications Full Job Description •

THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE

•Job Summary Located within the Division of Nevada Medicaid, Quality Assurance Provider Review Unit. This position assists with the completion of onsite reviews, desk audits, and financial reviews of Medicaid Providers of Home and Community Based Services. Incumbents will also be conducting telephone surveys with beneficiaries of Home and Community Based Services and Supports. The purpose of the position is to ensure that all federal and state quality requirements are met, that health, safety, and welfare of Medicaid waiver and state plan recipients are ensured, to validate or improve the quality of long-term support systems, and that quality assurance activities result in collaborative, data driven system changes. The duties of this position require the application of state and/or federal laws, policies and procedures or guidelines in making compliance determinations along with extensive professional work. This position is located in Las Vegas, with travel required. Heavy use of the Microsoft family of desktop software programs (Outlook, Word, Excel) is necessary to fulfill the positions requirements. Social Services Program Specialists perform administrative and professional work in conjunction with the administration of statewide public assistance, medical assistance, or social services programs. Positions allocated to this series are primarily focused on program administrative functions which include interpretation of regulations and laws; development of program policies and procedures; quality assurance and quality control; preparation of statistical and narrative reports for federal and State entities and division/department management; and development and enhancement of automated systems that support program operations. While incumbents in this series may interact with clients to resolve customer service issues, the purpose of these positions is not the delivery of direct services to program participants. Employees may be assigned supervisory or lead worker responsibility at any level in the series, but this responsibility does not, by itself, warrant allocation to a higher level. Essential Qualifications Bachelor's degree from an accredited college or university in a field of study pertinent to the program assignment and two years of paraprofessional experience which included providing social services, medical assistance programs services, or health care services to the public and required the application of regulations, laws, policies and procedures in making determinations; OR two years of experience as a Family Services Specialist II in Nevada State service; OR an equivalent combination of education and experience. Job Duties Participate in planning and developing social services or medical assistance programs to provide needed services; conduct needs assessments; research and evaluate existing programs; identify community and financial resources, and establish committees to assist with program development; calculate the financial and operational impact to the agency; prepare reports and recommendations for management; apply for grants; draft proposed legislation; develop program plans and acquire administrative approval. Develop and revise program documentation to include State plans, policy manuals, procedures, and contracts to ensure programs are implemented in accordance with program goals and objectives and in compliance with federal regulations and State laws; analyze and interpret federal regulations and State laws; determine the impact upon program operations; gather input from program personnel and other interested parties, coordinate with other affected units within and outside the agency, and acquire agency approval and regulatory approval as needed. Monitor program quality and compliance to ensure programs are operating effectively, efficiently, and in compliance with program requirements; design monitoring instruments; develop and monitor management information reports; conduct on-site reviews to include a review of program operations, management practices, and program and financial records; identify problem areas, summarize findings in a written report, and develop corrective action plans. Provide technical assistance and guidance to program staff and respond to inquiries and requests for information from a variety of individuals such as agency management and personnel, other government agencies, community representatives, government officials, media representatives, attorneys, and the general public; interpret federal and State regulations; provide policy clarification and statistical information, complete surveys, resolve complaints, and draft correspondence for managers, administrators and officials. Conduct research studies to provide administration with needed information; plan the study and design instruments for gathering data; research existing programs, compile and analyze data, prepare comprehensive reports, and develop recommendations. Prepare and monitor program operating budgets to ensure funds are expended appropriately and in accordance with the goals and objectives of programs; develop annual budgets, allocate funds among program offices, monitor revenue and expenditures and propose funding adjustments if necessary. Promote social services or medical assistance programs and serve as a spokesperson for the division; communicate and meet with program personnel, clients, providers, media representatives, community groups, and government officials to promote program goals and objectives; serve as a liaison with federal, State, and local officials regarding the program; deliver speeches and write press releases and public service announcements; and develop informational material such as posters, brochures and pamphlets. Develop and implement training programs; analyze and research training needs and evaluate training models; develop appropriate training curricula, materials, and methods; establish training schedules, conduct training sessions, and evaluate and update curricula on an ongoing basis. Provide technical guidance to service providers within or outside the State; explain policies, procedures and applicable regulations; provide consultation on problematic cases. Participate in the development, maintenance, and enhancement of computerized systems to support program operations; research and evaluate the needs of program staff, initiate system change requests, and work with programming staff to test and implement system changes; prepare documentation for the computer system manual as assigned. Perform related duties as assigned. Under direction, incumbents perform most of the duties described in the series concept either as an assistant to higher-level program personnel or independently for defined aspects of a major social services or medical assistance program, and they may also oversee and monitor standard grant programs administered by the program section. Duties are performed in accordance with standard operational guidelines and decisions and actions can be reviewed against established policies and procedures. Higher-level program specialists and program chiefs are available for consultation on more complex aspects of the program. Incumbents are assigned programs that are narrower in scope and less complex than the programs assigned to Social Services Program Specialists II's. Knowledge, Skills, and Abilities General knowledge of: current social and economic trends affecting social service programs; purposes and goals of public assistance and social services programs.

Ability to:

read and analyze regulations, policies and procedures, and technical and legal documents; communicate information and findings in a clear, concise and tactful manner; interact diplomatically and make effective decisions in controversial situations; operate computer equipment and common business software; formulate logical and objective conclusions, recognize alternatives and their implications, and make recommendations; write logical, concise and grammatically correct reports, memoranda, justifications, recommendations, and other materials; make group presentations; speak and interact with persons of various social, cultural, economic and educational backgrounds to obtain necessary information; work as part of a team; establish and maintain cooperative working relationships with providers, co-workers, supervisors, managers and other professionals; organize and prioritize work assignments to complete work in a timely manner; work autonomously and follow through on assignments with minimal direction.

Recruiter Contact Information:

Victoria Sheehan - The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Please send direct Inquiries or correspondence to the recruiter listed on this announcement.