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Program Manager of Supportive Services
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Mental Health Assoc Southern Tier, Inc.
Binghamton, NY (In Person)
Full-Time
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Job Description
Program Manager of Supportive Services at Mental Health Assoc Southern Tier, Inc. Program Manager of Supportive Services at Mental Health Assoc Southern Tier, Inc. in binghamton, New York Posted in 3 days ago.
Type:
Full-Time Job Description:
JOB SUMMARY
The Supportive Services Manager provides leadership, operational oversight, and supervision across MHAST's Supportive Services programs, including the Supportive Crisis Residence (SCR), Sunrise Wellness Program, and advocacy-related services as assigned. The Supportive Services Manager is responsible for ensuring the effective day-to-day operation of assigned programs through staff supervision, program coordination, quality assurance, compliance oversight, and participant support. This position promotes a recovery-oriented, trauma-informed approach while ensuring services are delivered safely, effectively, and in accordance with MHAST policies, OMH requirements, and applicable regulatory standards.DUTIES AND RESPONSIBILITIES
Program Operations & Service Delivery- Oversee daily operations of assigned Supportive Services programs to ensure safe, effective, and participant-centered service delivery.
- Monitor program flow, referrals, admissions, participation, discharges, and service coordination activities.
- Ensure assigned programs operate in compliance with agency policies, contractual requirements, and applicable regulatory standards.
- Support program development, implementation, and continuous quality improvement initiatives.
- Maintain collaborative relationships with referral sources, community partners, healthcare providers, and stakeholders.
- Represent MHAST at community meetings, outreach events, and collaborative initiatives as assigned. Supportive Crisis Residence (SCR)
- Oversee operations of the OMH-certified Supportive Crisis Residence.
- Ensure compliance with OMH regulations, certification standards, and program requirements.
- Monitor admissions, discharge planning, documentation, service coordination, and resident support activities.
- Ensure adequate staffing coverage and operational readiness.
- Oversee safety procedures, emergency preparedness activities, facility operations, and vehicle utilization.
- Monitor inventory, supplies, and environmental needs to ensure a safe and therapeutic setting. Sunrise Wellness Program
- Oversee operations of the peer-led Sunrise Wellness Center.
- Support wellness programming, peer engagement activities, recovery-focused services, and community-based initiatives.
- Ensure program activities align with trauma-informed, recovery-oriented, and person-centered practices.
- Support outreach efforts designed to increase community awareness and engagement with services. Advocacy and Warm Line Services (as assigned)
- Provide operational support and coordination for advocacy and Warm Line services.
- Assist with workflow management, staffing coordination, documentation processes, and program support needs.
- Communicate program needs, concerns, and recommendations to agency leadership. Personnel Management & Leadership
- Recruit, interview, hire, onboard, train, supervise, and evaluate assigned staff.
- Provide regular supervision, coaching, mentoring, and performance feedback.
- Address performance concerns through corrective action and performance management processes in collaboration with Human Resources.
- Ensure staff adherence to agency policies, procedures, regulatory requirements, and supervisory directives.
- Conduct staff meetings and promote effective communication across programs.
- Support employee engagement, workforce development, and professional growth opportunities. Quality Assurance, Documentation & Compliance
- Monitor documentation for accuracy, quality, timeliness, and compliance requirements.
- Review quality indicators, incident reports, audit findings, and performance measures to identify opportunities for improvement.
- Ensure accurate data collection, reporting, and record maintenance.
- Assist with audits, inspections, investigations, certification reviews, and monitoring activities.
- Support billing, reporting, and documentation requirements as applicable.
- Utilize program data to support operational decision-making and continuous quality improvement efforts. Administrative Responsibilities
- Develop and manage staff schedules to ensure appropriate program coverage.
- Monitor operational expenses, supply needs, and resource utilization.
- Participate in agency planning initiatives, committees, and organizational projects.
- Collaborate with agency leadership to support strategic and operational goals. Other Duties
- Attend required meetings, trainings, and professional development activities.
- Participate in management on-call responsibilities and respond to operational emergencies as required.
- Provide direct program support during staffing shortages, emergencies, or critical incidents.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
- Associate degree in human services (bachelor's degree preferred)
- Three or more years of experience in human services/program operations (residential setting preferred)
- Two or more years of management/supervisory experience
- Qualify for and obtain NYS Peer Specialist Certification within orientation period
- Valid driver's license and acceptable driving record to drive agency vehicles
- Successfully complete all required background and reference checks
- Complete all state/agency required trainings during orientation period, and annually, as required
- Maintain strict confidentiality
- Support the mission and vision of
MHAST KNOWLEDGE/SKILLS/ABILITIES
- Knowledge of MH/SUD issues facing individuals in the community
- Ability to handle crisis situations, traumatic events, or sensitive circumstances, support and advocate for individuals in crisis
- Knowledge of community resources, services, and systems to assist individuals with SDOH needs
- Understanding and sensitivity to support a diverse client population (race, religion, gender identity, sexual orientation, ethnicity, etc.)
- Knowledge of EMR/EHR systems
- Knowledge of Medicaid/MCO billing
- Knowledge of OMH Regulations
- Knowledge of Microsoft Office Suite (Excel, Word, Teams, etc.)
- Excellent organizational skills, detail-oriented
- Excellent communication skills (verbal, written)
WORKING CONDITIONS
- Residential setting, office environment
- Some exposure to cleaners, chemicals is expected
- Physical requirements include walking, bending, standing, climbing stairs, and lifting (light/medium-up to 50 pounds)
- Travel required when providing transportation to clients, or to travel between MHAST locations
- May need to work flexible schedule, depending on staffing needs
- On call designation This job description is a summary of the typical job functions; it is not a comprehensive list of all possible responsibilities and duties.