Healthy Homes Program Specialist

Description:

Chautauqua Opportunities, Inc.

Home, Business and Asset Development Division Jamestown- LCAC Position Data:

Title:

Healthy Homes Program Specialist Grade:

6 Exempt Non-Exempt $18.08/ hour Full -Time Reports to:

Healthy Homes Program Manager Basic Function or Position Summary:

Navigate customers through the lead remediation process; communicate with customers, landlords, contractors, and community partners to coordinate logistics for program applications, open houses, lead inspections, and customer relocation. Security Clearance Level 4

V,A,C,R Requirements:

Position Responsibilities and Specific Duties:

Serve as a liaison between COI and families Schedule and attend open houses for new lead remediation projects Serves as back up for reception. Schedule and attend lead clearance inspections Assist Healthy Homes Program Manager with communications with contractors Coordinate with Lead Program Clerk to establish customer eligibility Refer customers to other essential support services such as SNAP benefits, Medicaid, emergency food, clothing, transportation, translation, health information and child care Coordinate the relocation of families during the lead hazard control work in their housing Recruit landlords, tenants, and homeowners for participation in the Lead Remediation program Attend events to promote lead remediation services for Chautauqua Opportunities Conduct outreach and provide education to make the public (including tenants and landlords) aware of lead poising hazards and prevention methods. Assist in the development of outreach materials, including but not limited to public service announcements, posters, printed material, electronic media, and promotional items Maintain agency documentation of services and customer progress. Promotes agency mission. Maintains confidentiality and complies with the code of ethics. Maintains consistent professional customer service. Performance incorporates integrated service delivery model while promoting self- sufficiency. Other duties as designated by supervisor

Key Working Relationships:

A.

Internal:

Healthy Homes Program Manager, Healthy Program Clerk, Service staff, Navigators B.

External:

Service staff at community health organizations, Chautauqua County Department of Health, landlords, customers, contractors

Supervisory Scope:

A.

Number of staff supervised:

0 B.

Titles supervised:

N/A Organizational Responsibilities:

Adheres to all policies and procedures Gathers appropriate documentation and tracks outcomes Participates in organizational committee structures as appropriate Participates in organizational and divisional management systems VIII.

Knowledge, Skills Required:

High school diploma; Associates degree in social or physical sciences preferred. Minimum two years of work experience in health, human, or customer services required; customer service in a construction or trade field preferred Strong interpersonal, communication, engagement, and customer relations skills Strong attention to detail and follow up. Strong logistics, multi-tasking, and project management skills Ability to build trusting relationships with program participants and contractors. Ability to use and operate Microsoft office programs and Google applications

Physical Requirements:

Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

Ability to obtain and maintain EPA RRP certification within six months of employment Ability to obtain and maintain Lead Abatement Supervisor certification within one year of employment Ability to obtain and maintain New York State notary license Ability to work occasional non-traditional hours, including evenings and weekends Must be able to provide consistent even tempered customer service at all times Valid driver's license Reliable transportation Ability to travel throughout the county Works compassionately with a diverse population Experience navigating community programs Bilingual preferred, but not required