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Job Description
Description The Program Manager serves as the primary onsite leader responsible for the day-to-day operations, management, programming coordination, and community engagement activities of the Discovery & Innovation Hub (DIH) located within the Mount Sinai Harlem Health Center. Reporting to the Director of DIH, the Program Manager ensures the DIH operates as a dynamic, welcoming, and highly functional innovation ecosystem that supports students, faculty, entrepreneurs, community partners, and external collaborators. This role combines program management, operational leadership, stakeholder engagement, and facility coordination to advance DIH's mission of fostering innovation, entrepreneurship, workforce development, and community-centered impact. The Program Manager is expected to maintain a consistent onsite presence at the DIH office located at the Mount Sinai Harlem Health Center and serve as the primary point of contact for all activities taking place within the DIH. Role Context within OPED Embedded within OPED's Academic Community & Culture Core, DIH functions as a shared institutional resource aligned with MedEd, GSBS, GME, Faculty Affairs, and community partners.
The Program Manager contributes to:
Supporting the integration of DIH programs with OPED's broader professional engagement strategy Facilitating operational and administrative execution of innovation, digital health engagement, and community partnership initiatives Enabling cross-functional alignment and communication across institutional stakeholders Ensuring program activities are executed effectively and meet quality and impact expectations Responsibilities Serve as the onsite manager of the Discovery & Innovation Hub (DIH) physical office space located at the Mount Sinai Harlem Health Center, ensuring the space remains operational, welcoming, organized, and responsive to stakeholder needs. Oversee day-to-day DIH space operations, including facility coordination, room scheduling, space utilization, visitor management, inventory, technology, vendor relationships, and operational workflows. Plan, coordinate, and execute DIH programs, workshops, fellowships, speaker series, community engagement initiatives, and special events, ensuring a high-quality experience for participants and partners. Manage program logistics and administration, including scheduling, communications, registration, documentation, reporting, calendar management, and participant support. Serve as the primary point of contact for DIH users, visitors, institutional stakeholders, community organizations, entrepreneurs, and external partners, fostering strong relationships and a collaborative environment. Support outreach, marketing, and engagement efforts in partnership with the Communications Manager to increase awareness, participation, and visibility of DIH programs and initiatives. Track program participation, space utilization, stakeholder engagement, and program outcomes; prepare reports and recommendations to support evaluation, continuous improvement, and strategic decision-making. Support the Director in implementing strategic priorities, operational initiatives, and institutional partnerships that advance DIH's mission and impact. Coordinate administrative processes and compliance requirements related to fellows, scholars, trainees, internships, and other educational and workforce development programs. Collaborate with OPED, faculty leaders, academic programs, and community partners to strengthen the DIH's role as a center for innovation, entrepreneurship, and community engagement. Qualifications Bachelor's degree required Master's or advanced degree preferred Experience Minimum of 3-5 years of experience in program management, operations, community engagement, project coordination, or related fields Experience managing physical spaces, community hubs, coworking environments, innovation centers, educational programs, or community-based initiatives strongly preferred Demonstrated ability to manage multiple projects, stakeholders, and competing priorities simultaneously Experience working independently while collaborating effectively across teams and organizational levels Experience within healthcare, higher education, entrepreneurship, innovation, workforce development, or community-based organizations preferred Skills & Competencies Exceptional organizational, project management, and operational coordination skills Strong interpersonal, relationship-building, and customer service abilities Excellent written and verbal communication skills Ability to create welcoming and engaging environments for diverse stakeholder groups Proficiency with Microsoft Office Suite, Google Workspace, SharePoint, Slack, Canva, TalentLMS, and related collaboration platforms Experience with data tracking, reporting, and program evaluation Strong attention to detail and ability to anticipate operational needs Resourceful, proactive, adaptable, and solutions-oriented Familiarity with innovation ecosystems, entrepreneurship, startups, digital health, or community development initiatives Commitment to equity, community engagement, and mission-driven innovation Work Location This is an onsite position based at the Discovery & Innovation Hub located within the Mount Sinai Harlem Health Center. Regular onsite presence throughout the workweek (standard expectation is Monday through Friday from 9am- 5pm) is required to support Hub operations, stakeholder engagement, and program delivery. Employer Description Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the
Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64526.72 - $125000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Qualifications:
Bachelor's degree required Master's or advanced degree preferred Experience Minimum of 3-5 years of experience in program management, operations, community engagement, project coordination, or related fields Experience managing physical spaces, community hubs, coworking environments, innovation centers, educational programs, or community-based initiatives strongly preferred Demonstrated ability to manage multiple projects, stakeholders, and competing priorities simultaneously Experience working independently while collaborating effectively across teams and organizational levels Experience within healthcare, higher education, entrepreneurship, innovation, workforce development, or community-based organizations preferred Skills & Competencies Exceptional organizational, project management, and operational coordination skills Strong interpersonal, relationship-building, and customer service abilities Excellent written and verbal communication skills Ability to create welcoming and engaging environments for diverse stakeholder groups Proficiency with Microsoft Office Suite, Google Workspace, SharePoint, Slack, Canva, TalentLMS, and related collaboration platforms Experience with data tracking, reporting, and program evaluation Strong attention to detail and ability to anticipate operational needs Resourceful, proactive, adaptable, and solutions-oriented Familiarity with innovation ecosystems, entrepreneurship, startups, digital health, or community development initiatives Commitment to equity, community engagement, and mission-driven innovation Work Location This is an onsite position based at the Discovery & Innovation Hub located within the Mount Sinai Harlem Health Center. Regular onsite presence throughout the workweek (standard expectation is Monday through Friday from 9am- 5pm) is required to support Hub operations, stakeholder engagement, and program delivery.
