Director of Programs

Director of Programs Human First Network Rochester, NY Job Details Full-time $75,000 - $95,000 a year 23 hours ago Benefits 403(b) matching Health insurance Unlimited paid time off Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching 403(b) Professional development assistance Flexible schedule Qualifications Managerial strategic planning Strategic management Program design Non-profit experience 5 years Social service program staff supervision Local agency collaboration Team management Case management Senior level Care coordination Care plans Leadership Full Job Description Director of Programs (Founding Team)

Organization:

Human First Network Location:

Rochester, NY (In-Person Required)

Job Type:

Full-Time About Human First Network Human First Network is building a coordinated, human-centered support model for individuals navigating complex systems. We focus on closing gaps, aligning services, and ensuring no one falls through the cracks. About the Role The Director of Programs will lead the design and execution of our wraparound support model-connecting services, partners, and individualized care plans into one cohesive system while ensuring model fidelity across a team Of Navgators and Care Advocates. This is a founding team role, meaning you will play a critical part in building the structure, strategy, and long-term vision of our programs from the ground up. This is systems-level work-but deeply human. You are building alignment where there has been fragmentation. Key Responsibilities Lead the design, implementation, and management of all programs Build and oversee a wraparound support model across services and partners Coordinate care across agencies, providers, and internal teams Ensure individuals receive consistent, uninterrupted support Supervise program staff and guide service delivery Develop systems, workflows, and operational structures Track program performance, outcomes, and impact Collaborate closely with the Wellness Director to ensure holistic care Identify service gaps and build solutions to address them Qualifications 5-10 years of experience in: Nonprofit organizations Human services, case management, or direct service work Program design and management Experience working with systems-involved populations Strong leadership and operational thinking skills Ability to manage complexity while staying grounded in people-centered work Lived experience a

BIG PLUS!

Preferred Qualifications Experience building cross-sector partnerships Familiarity with trauma-informed and equity-centered practices Why This Role Is Different You are not inheriting programs you are building them from the ground up You will design systems that actually work for people, not just institutions Your leadership will directly shape how services are delivered at scale Benefits (Built for Sustainability & Impact) We believe the people building this work deserve exceptional support: Unlimited paid time off Flexible work structure where possible Professional development and leadership growth support Wellness and self-care stipends A mission-driven culture that values sustainability over burnout The opportunity to be part of a founding team building something meaningful and lasting

Job Type:

Full-time Pay:

$75,000.00 - $95,000.00 per year

Benefits:

401(k) 401(k) matching 403(b) 403(b) matching Dental insurance Employee assistance program Flexible schedule Health insurance Paid time off Parental leave Professional development assistance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person