Program Manager

Program Manager 401 West Sandusky Street, Findlay, OH 45840 $28

• $31 an hour
• Full-time $28
• $31 an hour
• Full-time Reports to:

Executive Director Employment Type:

Full‑time

About Us:

Open Arms is a stand-alone private non-profit, the only agency in Hancock County providing domestic and sexual violence services 24 hours per day, 365 days per year.

Our Mission:

Serving individuals affected by domestic violence and sexual assault through crisis intervention, emergency shelter, outreach, advocacy, prevention and education.

Position Summary:

The Program Manager oversees daily shelter operations, supervises staff, and maintains a safe, supportive environment for survivors and their children. This role blends leadership, crisis‑response expertise, and program development.

Required Qualifications:

Prior work experience or bachelor's degree in social services/related field 3+ years of supervisory or leadership experience 3+ years of experience in domestic violence services, shelter operations, or related crisis work Ability to relate to persons of all socioeconomic levels Ability to handle crisis situations Valid Ohio Driver's License Acceptable Background Check Excellent verbal and written communication skills Excellent interpersonal skills with the ability to manage sensitive and confidential information Exceptional organizational skills and attention to detail

Responsibilities:

Oversee the efficient operations of the shelter and related business matters Recruit, interview and recommend direct care employees for hire Provide initial and ongoing training to team members Provide assigned employees with corrective action and recommend for termination as necessary Maintain written records as required per agency policy and procedures Assure coverage of shelter Coordinate specialized and continuing education for staff Oversee statistics and quality of service measures Supervise direct care staff Answer shelter client grievances Provide trauma-informed services to survivors Assist with executing agency goals and strategic plans Participate in community education and awareness activities as assigned Cross train to provide coverage as needed in other programming areas Assist with special projects Participate in/coordinate community meetings as required Assume duties of Executive Director in their absence Participate in on-call and on-call supervisor rotations

Compensation and Benefits:

Competitive salary based on education and experience On-call compensation 12 paid Holidays per year Wellness incentive reimbursement Health insurance including medical, vision, & RX Life insurance equivalent to salary Paid time off Retirement, agency matches up to 3% of your contribution

Pay:

$28.00

• $31.

00 per hour

Benefits:

Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person