FOC Program Coordinator

FOC Program Coordinator Lucas Metropolitan Housing Authority - 2.9 Toledo, OH Job Details Full-time 16 hours ago Qualifications Staff supervision Social service program staff supervision Driver's License Team management Working with individuals from underserved communities General management

Full Job Description Position Title:

Financial Opportunity Center (FOC)

Program Coordinator Classification Title:

Coordinator III Reports to:

Chief Programs Officer Department:

Resident Services FLSA & Union Status:

Salaried;

Exempt Non-Union Employment Status:

Full-Time Summary The purpose of this position to function as a coordinator for the Financial Opportunity Center (FOC). The primary responsibilities of the position are training and onboarding staff, attending FOC network meetings, key performance indicator tracking, and client record monitoring. Implements work group strategies as directed to maintain fidelity to the FOC model and successfully ensure implementation of the strategy. Responsibilities also include acting as the liaison between the Financial Opportunity Center Coaches, the Family Self- Sufficiency Specialist (FSS), the client, and the Lucas Housing Service Corporation (LHSC) Homeownership Center (HOC). The FOC Program Coordinator provides integrated which focuses on improving the financial situation for low-to-moderate income families by helping individuals increase earnings, reduce expenses, and make appropriate financial decisions that lead to asset building. The centers provide individuals and families with services across three critical and interconnected areas: employment placement, job retention and skill improvement; financial coaching and counseling; and access to income supports/public benefits Financial Opportunity Centers employ the following approaches in the implementation of the model and in service delivery: Implementation Three core services offered in a single location Intentional bundling of services through program design Multidisciplinary case staffing Utilization of outcome data and systems to enhance program design and client outcomes Collaborative work, peer learning and knowledge sharing Service Delivery Coaching Long-term engagement with clients Co-designed individual development plans with short-and-long-term goals All activities must support the Lucas Metropolitan Housing ("LMH") mission, strategic goals, and objectives. Essential Duties and Responsibilities The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. Engages LMH residents and clients in long-term, one-on-one coaching services utilizing an integrated service delivery model including assessing financial situations and helping clients develop realistic spending, saving, and debt management plans, improving or building credit, developing emergency savings funds, building assets (retirement, education, housing, etc.), employment coaching, and increasing income and gains in long-term employment. Train and onboards FOC staff, oversees data collection and service delivery in accordance with grant awards' key outcome metric requirements. Maintains confidentiality relating to client wages, benefits and other sensitive client financial information. Clients will be members of the public that may or may not be receiving services from LMH. Clients may include LMH staff if staff seeks services at their sole discretion. Ensures the approach and best practices of the Financial Opportunity Center's national model is honored in program design, evaluation, and implementation. Works collaboratively with LISC Program staff to ensure effective utilization of resources, implementation of program model, and plan growth of Financial Opportunity Center. Partners with Ohio Means Jobs/Ohio to Work and the business community for job placement program implementation to create recruitment plans, and efforts for employment placement, job fairs, job readiness and career development curricula. Prepares and submits grant reporting information and supporting documents to Chief Programs Officer, LISC, and executive management as required; Learns tax preparation functions through the Volunteer Income Tax Assistance (VITA) program in order to assist clients. Works as a member of the cross-functional team providing services for clients enrolled in Financial Wellness programs, sharing information, participating in team meetings, and helping to track and report progress and outcomes. Conducts workshops as a means of outreach and education; topics should be relevant to the community, and may include topics such as, budgeting, savings, credit building, identity theft, and resume building. Meets all job safety requirements and all applicable

OSHA/PERRP

safety standards that pertain to essential functions and maintains licenses and certifications as required. Performs other duties as assigned. Education and/or Experience A Bachelor's Degree in business, accounting, finance, public administration, social sciences, or a related field of study is preferred but may be substituted for significant, highly relevant work experience (five (5) years or more) in banking, financial counseling, financial coaching or credit counseling and proven ability to successfully apply financial coaching skills with the target population. Minimum two (2) years' supervisor experience. Minimum two (2) years' experience in consumer or field serving low-income populations. Experience with non-profits preferred. Must possess a valid Ohio or Michigan driver's license, reliable transportation and be insurable under the Authority's plan and a driving record compatible with NHS insurance company standards. Technical Skills To perform this job successfully, the employee should have proficiency in personal computer use and Microsoft Office software and ability to learn other computer software programs as required by assigned tasks; excellent interpersonal, written and verbal skills. Must be bondable. Ability to organize work, schedule and manage priorities and deadlines. Ability to organize and facilitate meetings involving multiple persons. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile, and prepare work documents, set up and maintain work files. Ability to occasionally lift to 20 lbs. independently. Requires travel between various LMH properties. Travel by automobile with overnight stays may be occasionally required. May required to work outside the standard operating hours to include evening and weekend hours as business needs demand, allowing for schedule flexibility in response to delivering services to FOC Clients. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position generally works on Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.