Senior Program Services Specialist - DU Scheduling | Westlake, OH, USA

Senior Program Services Specialist - DU Scheduling {"description": "The DU Program Specialist works with the DU Scheduling team to maximize and optimize the use of Deloitte University for core learning, leadership, and client meetings through the management of 800 guest rooms and DU meeting space. This position will be responsible for vetting new meeting requests for appropriate fit and availability as well as ensuring all existing programs have the best possible options for meeting space and appropriate number of guest rooms blocked. Working collaboratively with the Business Advisors, Learning Delivery Teams and MES Meeting Planners, the DU Program Specialist will assist with effective meeting space assignments for all programs as well as guest block revalidation, and offsite housing. DU Program Specialist is a trusted business advisor working collaboratively within the Meeting and Event Services team, DU Leaders, and Benchmark to ensure operational efficiency and client satisfaction.

Job Responsibilities:

The DU Program Specialist role will include but is not limited to the following:

Meeting Space Management:

• Responsible for monitoring and responding to inquiries in the DU Scheduling mailbox
• Work effectively within the DU Scheduling Team while partnering with the DU Talent Development & Delivery Team, the Meeting & Event Services Team, DU Operations and vendor partners including Benchmark Hospitality and Carey Transportation in the process of deciding and assigning the best space allocation plan for programs and events.
• Provides solutions and negotiates meeting space conflicts with meeting planners to ensure all program requirements and expectations are met.
• Understand and manage very detailed meeting space requirements for all meetings and events at DU
• Engage with program stakeholders to understand their requirements for effective program execution.
• Work daily with our meeting planning team to understand changing program requirements in detail and manage the analysis and input of those requirements into our property management system (Infor SCS) to enable the conference center to effectively operate the function space.
• Build effective relationships with Meeting Planners, Business Advisors, BHI Conference Services Manager and Leadership Executive Assistants to ensure the best results for the processes and responsibilities noted are well executed.
• Vets all new meeting requests from the Business Advisors for appropriate fit from both a guest room and function space availability and offers alternative date solutions based on current inventory.
• Makes recommendations and implements updated meeting space assignments based on revised program requirements.
• Manages all tele classroom/VC meeting requests at DU
• Facilitates weekly one-on-one MES planner meetings for meeting space adjustments and agenda planning to maximize meeting space availability.
• Assists in FY calendar copy process in Summit Guest room management:
• Responsible for maximizing guest room utilization by implementing the guest boom block revalidation process monthly with the CLO's
• Prepares and distributes the monthly Offsite Housing Projections email for a rolling 90-day period Manages the offsite housing process including:
• Local hotel availability and contracts
• Guest room block updates in Infor SCS and Certain
• Stakeholder communications including logistics memos, dean memos, operations memos
• Operational planning including transportation and logistics as well as offsite fiscal year budget
• Final billing and reconciliation
• Initiates and maintains hotel vendor relationships including new properties
• Responsible for monitoring and responding to all inquiries in the DU Overflow mailbox
• Prepares offsite forecast and attends weekly Staff operations meeting with Benchmark and DU Operations In addition, the DU Program Specialist role will:
• Attend Learning and Development calls as required
• Conduct educational office hours as needed
• Attend DU Town Halls and all hands meetings
• Provide input on process improvements
• Be assigned project work as applicable
• Must have excellent communication and negotiating skills (written and oral) with a consultative style, strong attention to detail, proven problem-solving skills, be able to work in a team-oriented environment and show excellent customer service skills

Required Qualifications:

• A minimum 3-5 years in the hospitality field required
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications:

• Knowledge and proficiency of hotel property management software (Infor SCS) preferred
• Proficient in the Microsoft Office suite You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html #EA_EXPHIRE #DeloitteNDO #LI-OnSite Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, \"Deloitte\" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code:

340738 Job

ID 340738

", "salary_raw": null}