WIOA Program Manager

Job Description:

Salary:

$70,000/year

Scope of Position:

Provide leadership and direction to WIOA program staff; provide excellent customer service to internal and external clients; develop and deliver program specifics; ensure program goals are met and contract and state regulations are adhered to on a daily basis. This position is responsible for daily management and oversight of daily program activities and EDSI staff.

Essential Functions:

Guides and supervises WIOA team members to ensure best practices are used and performance goals are met Facilitates weekly CareerLink orientations and WIOA information sessions Ensures proper referrals to appropriate community service or social service agencies when needed Facilitates bi-weekly direct report meetings with WIOA team members Processes and assigns new program interest forms Facilitates weekly training approval and case review meetings Establishes master training agreements with providers and maintains the training waitlist in times of limited funding Tracks customer feedback data following workshops and CareerLink events Works with the CareerLink leadership team to implement new programming and processes to engage customers Tracks jobseeker and partnership success stories and compiles a quarterly newsletter to be shared with partners Assists in the preparation of project reports as needed Provides new employee training as needed Conducts outreach for targeted populations as specific grant funding becomes available through the DCWDB and maintains a caseload of jobseekers as needed Oversees specialty projects and grants within Delaware County Maintains and tracks performance data for programs/grants in Delaware County Other opportunities as available

Education and Experience Requirements:

Bachelor's degree in business, education, human services or a related field with a minimum of 3 years of experience in the workforce development field Experience in providing career development assistance Previous management experience with comparable project size an asset Must have notable experience in team-oriented environment Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude Knowledge and understanding of the Workforce Innovation and Opportunity Act Knowledge of Federal and State guidelines related to the Welfare Transition, WIA and EARN programs Bilingual in Spanish a plus Proficient in Microsoft Office applications Valid Driver's License EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.