Move-In Coordinator (Full-Time)

Move-In Coordinator (Full-Time)
Req #171
Dunwoody Village-CCRC, 3500 West Chester Pike, Newtown Square, Pennsylvania, United States of America Job Description
Posted Monday, May 11, 2026 at 10:00 PM Move-In Coordinator Dunwoody Village - Newtown Square, PA Join the Team at Dunwoody Village Dunwoody Village is a welcoming and engaging senior living community dedicated to health, wellness, and providing the highest quality of life for residents. We are seeking an organized, customer-focused, and service-oriented Move-In Coordinator to oversee and coordinate all aspects of the resident move-in experience. At Dunwoody Village, we live our values every day through Teamwork, Humanity, Respect, Integrity, Vitality, Excellence, and Security (THRIVES). Position Summary The Move-In Coordinator is responsible for organizing, tracking, and facilitating all aspects of the resident move-in process from contract execution through successful transition into the community. This role serves as the primary point of contact for incoming residents and works collaboratively with internal departments, contractors, vendors, and residents to ensure a seamless, welcoming, and well-coordinated move-in experience. The ideal candidate is highly organized, detail-oriented, customer-service driven, and experienced in coordinating multiple projects while maintaining strong communication and follow-through. Key Responsibilities Move-In Coordination & Project Management Coordinate and oversee the resident move-in process from pre-move planning through post-move follow-up
Organize and track move-in timelines, milestones, and renovation schedules
Maintain accurate spreadsheets and tracking systems for all move-in activities
Coordinate move-out inspections and pre-move meetings with incoming residents
Ensure all required documentation and approvals are completed timely and accurately Resident Communication & Support Serve as the primary point of contact for incoming residents throughout the move-in process
Communicate move-in timelines, expectations, and next steps clearly and professionally
Provide a welcoming and supportive experience for residents and families
Greet residents upon arrival and assist with move-in day coordination
Conduct follow-up communication within 24-48 hours after move-in to address questions or concerns Interdepartmental Coordination Collaborate with operations, housekeeping, dining services, security, accounting, administration, and resident services teams to ensure smooth move-in transitions
Coordinate final inspections and readiness reviews prior to move-in
Communicate renovation completion dates and move-in schedules to all relevant departments
Partner with contractors, vendors, and internal teams to coordinate approved renovation work Resident Orientation & Community Integration Coordinate orientation meetings with Resident Services following move-in
Assist with identifying resident integration needs, including social or support services
Support a positive resident onboarding experience into the Dunwoody Village community Marketing & Community Support Serve as backup support for prospective resident tours
Participate in marketing programs, events, and community initiatives
Ensure resident-facing materials and informational resources remain updated and available Qualifications Required Minimum of 3 years of experience in senior living, hospitality, property management, or related customer service environments
Strong organizational, multitasking, and project coordination abilities
Excellent communication and interpersonal skills
Strong customer service and relationship-building skills
Proficiency with spreadsheets, scheduling tools, and administrative systems
Ability to work collaboratively with multiple departments and stakeholders Preferred Experience working in a Continuing Care Retirement Community (CCRC)
Experience coordinating renovations, move-ins, or resident transitions
Experience supporting older adults or senior living communities Physical Requirements This position may require: Sitting, standing, and walking throughout the workday
Occasional lifting and movement of materials or supplies
Ability to travel throughout the campus to support residents and departments Schedule & Work Environment Full-time position
Occasional evening or weekend event support may be required
Combination of office, resident-facing, and project coordination work environments Why Work at Dunwoody Village? Mission-driven organization focused on enriching residents' lives
Collaborative and supportive workplace culture
Opportunity to create meaningful resident experiences
Competitive compensation and comprehensive benefits package
Professional growth and development opportunities Apply Today If you are an organized, compassionate, and customer-focused professional who enjoys coordinating projects, supporting residents, and creating positive experiences for others, we encourage you to apply and become part of the Dunwoody Village team. Job Details
Pay Type
Hourly