Job Description
Associate Program Specialist (Hybrid) -
Utility Program Services Location:
Columbia, MD Area (Remote - Home Office with Local Office Travel) Are you ready to make a difference? To support our growth, ICF is seeking an Associate Program Specialist to provide program support for our utility program team in Maryland. In this position you will work closely with program and portfolio managers to coordinate the successful delivery of the residential energy efficiency programs in Maryland. You will support a variety of program delivery tasks including managing progress reports, data analysis, application review, forecasting, researching program enhancements, and client engagement. In this role you will also oversee the organization and evaluation of program processes; identification and engagement with key stakeholders and team members particularly in the home energy audit sector; and coordinate with a team of energy efficiency experts. This position will need to effectively interface with staff and clients locally in the Maryland area. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing: Coordinate with internal staff on projects including, but not limited to, internal portfolio reviews, and working with internal program leads to provide regular program status updates. Build and maintain relationships with subcontractors, distributors, and other stakeholders to drive participation in energy efficiency programs. Monitor regulated performance metrics and work with project managers and regional support staff on any necessary adjustments to filed utility plans. Review and edit deliverables to client including, but not limited to, monthly progress reports, quarterly presentations, and semi-annual regulatory reports. Create and maintain Excel spreadsheets and databases for internal tracking. Support various internal staff with data management and analysis. Handle and track issues brought by subcontractors, customers, and customer service representatives. Collaborate with a multi-functional project team comprised of technical and marketing specialists (including ICF internal staff and subcontractors) to ensure timely and professional completion of all tasks and achieve specific program goals and objectives. Complete invoicing tasks and ensure payments are submitted in a timely manner. What we need you to have (minimum qualifications): Bachelor's degree (or applicants can substitute one year of related experience for one year of education) 1+ years of experience in a professional work environment, preferably in energy, construction or administration Must be able to pass a background check and drug screening What we would like you to have: Excellent verbal, interpersonal and written communication skills. Proficiency in MS Office Applications (Word, PowerPoint, Outlook, and Excel). Energy-related or continuous improvement professional certifications (BPI, RESNET, CEM, Six Sigma, etc.) Proficiency in developing and/or implementing data collection, tracking, and reporting processes (i.e., customer relationship management (CRM) efforts). Experience selling and managing accounts related to any of the following equipment supply chains: HVAC, lighting, residential appliances, or water heating.(Preferred) Ability to work independently in a fast-paced environment while maintaining multiple deadlines. Strong analytical, detailed problem-solving, and decision-making capabilities Ability to take direction and work independently towards final results. Flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles. Critical thinking, using logic and reasoning to identify the strengths/weaknesses of alternative solutions and approaches to problems. Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Columbia, MD (MD12) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.
