Client Engagement Manager - Philadelphia

Job description At Safety National, we don't just offer jobs - we build careers with purpose! Since 1942, we've been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally. Ready to grow with us? today! Follow this link to view all of our available careers and apply: This opportunity is in the Client Engagement department The Client Engagement Department engages internally with our business stakeholders and externally with our brokers, policyholders and TPA clients. We work to drive strategic partnerships, enhance client relationships, and optimize account management strategies. This group is instrumental in expanding our market presence, strengthening client retention, and fostering long-term business relationships that contribute to revenue growth and operational excellence focused on the voice of the customer.

Role Description:

As a Client Engagement Manager, you will play a vital role in shaping enterprise-level partnerships with Safety National's valued clients, brokers, and third-party administrator (TPA) partners. You'll serve as a trusted liaison and advocate, ensuring seamless service delivery across departments while nurturing long-term satisfaction and retention. You'll be at the forefront of elevating our brand, supporting strategy sessions, stewarding client onboarding, and representing Safety National at regional events. If you're highly organized, skilled in client service and relationship management, and thrive on collaboration and strategic communication, this is your opportunity to make a meaningful impact in a highly visible, client-facing role.

Qualifications:

Education:

A bachelor's degree is preferred.

Required Qualifications:

This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our Philadelphia, Pennsylvania Office, located at 401 Plymouth Rd., Plymouth Meeting, PA 19462. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview. Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future 4 or more years of experience in property & casualty insurance or a corporate client-facing sales or service role Intermediate-level proficiency in Microsoft Office Suite, digital communication platforms, and data analysis tools Proven experience using CRM systems, preferably Salesforce, to manage client relationships and engagement metrics Excellent written, verbal, and presentation skills with the ability to communicate effectively with professional and executive audiences

Preferred Qualifications:

Experience in risk management or claims related to Workers' Compensation, Commercial Auto, or General Liability Insurance industry designations such as AIC, ARM, AINS, CSP, CPCU, or AIS Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world. Total Rewards That Put Employees First In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. today to learn more. Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $109,620 to $173,340. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location. Keywords customer-engagement education-training hybrid-workplace telecommuting-and-remote-workers casualty-insurance property-and-casualty-p-c-insurance testing-and-analysis data-analytics candidate-relationship-management crm customer-relationship-management-crm salesforce presentations corporate-risk risk-management workers-compensation general-liability-insurance cloud-providers communications-service-provider-csp satellite-automatic-identification-system-ais vessel-ais vessel-position-tracking total-rewards