Credentials Evaluator (Program Specialist 2)

Credentials Evaluator (Program Specialist 2) Pierce College District

• 3.2 Lakewood, WA Job Details Full-time $47,988
• $56,880 a year 14 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Military leave Paid military leave Vision insurance Loan forgiveness Life insurance Retirement plan Qualifications Computer operation Phone communication Writing skills Student record keeping Filing Research Administrative experience Data entry Productivity software Technical Proficiency Office experience Client interaction via phone calls

Full Job Description Position Summary Position Summary:

Pierce College is seeking to fill three vacancies for Credentials Evaluators! The starting salary range for this position is $47,988.00 to $56,880.00, with most candidates starting at $47,988.00. This is a full-time, permanent, classified, overtime-eligible position with the Pierce College District and is eligible for up to two days of remote work per week after the probationary period. This position reports directly to the Dean of Enrollment Services and Registrar and requires regular and consistent attendance. The mission of Pierce College is to create quality educational opportunities to a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college. We work to ensure that every student in the Pierce College District feels valued, respected, and inspired to achieve their goals. We provide a brave space for Black, Indigenous, Persons of Color (BIPOC), LGBTQ/QTPOC students, students with disabilities, and all students and staff to seek refuge, and an opportunity for them to cultivate their strengths, intelligence, resilience, and creativity. To learn more about our Equity, Engagement, and Belonging efforts, please visit: https://www.pierce.ctc.edu/equity-engagement-and-belonging. Evaluations plays an integral role in assisting our diverse community of students in successfully navigating transfer of credit to Pierce College and completion of their educational path. The Credentials Evaluator provides a welcoming, inclusive, and supportive environment for students who have applied to graduate or who transfer credits from other institutions. They empower students through active listening and support that honors each student's journey and educational experience. The Credentials Evaluator provides organization-wide responsibility for reviewing, analyzing, and evaluating a wide variety of educational transcripts for academic programs and the college, and exercises professional judgment to fully leverage student equitable access and outcomes. The incumbent will interact with deans, division and program chairs, advisors, financial aid staff, military and college representatives, students, and other evaluators to assess credits and communicate policies and procedures. The Credentials Evaluator assists the college in removing barriers to student success and communicates with students to increase their understanding of decisions, processes, and policies. The work requires high attention to detail, advanced computer skills, people-centered skills, and extreme confidentiality. The incumbent is expected to become an advanced user of PeopleSoft. This position requires consistent and regular attendance. This position reports to the Evaluations Program Manager. About the

District:

Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students. Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023. Want a feel for our District? Take a peek with aerial campus views! Pierce College Fort Steilacoom Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake. Pierce College Puyallup Located on an expansive site with 125-acres of wooded land with beautiful hideaways. Pierce College at JBLM Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country.

Essential Functions Essential Functions :

Direct Student Support Provide holistic and culturally sustainable support services to new, continuing and returning students to advance the engagement and success of marginalized and minoritized students. Coordinate the services and activities of Evaluations. Serve as a primary contact in the areas of degree audits, transfer credits, and Academic for Credit for Prior Learning (ACPL). Actively guide students through the transfer credit evaluation and degree audit processes. Analyze degree audits for students, communicate results to students and advisors. Post credentials for students, meet reporting deadlines. Evaluate transcripts and determine eligibility for transfer courses. Utilize resources, including college catalogs, course descriptions, syllabi and web based college catalog database research, interpret and analyze courses to make informed decisions about transfer applicability. Keep up to date on Academic Credit for Prior Learning Credit (ACPL) guidelines, current policies and procedures. Evaluate and transcribe ACPL, including Joint Services Transcripts (JST) and Credit by Testing, including AP/IB/Cambridge/ CLEP/DANTES. Process requests from students to have Career Technical Education (CTE) dual credits transcribed to their Pierce College transcript, using CTE Dual Credit program guidelines. Maintain academic advisement reports, verify accuracy and ensure reports are in alignment with Learning Council and/or program changes. Reach out to students who are close to graduating but may have stopped attending; identify barriers and provide support and encouragement to return and complete the remaining requirements for their degree(s)/certificate(s) Advise students, staff, faculty and the public regarding program content and policies for degree requirements. Recommend and provide alternative courses of action to assist students in meeting degree requirements and ensuring a smooth transition for transfer students. Confer regularly with program faculty advisors and their staff regarding the interpretation and implementation of program policies and participants. Maintain extensive knowledge of the Pierce College catalog, including courses, programs, and other general academic and degree information. Utilize People Soft, artificial intelligence, and other computer applications at an advanced level to streamline the evaluation and transcribing process for students to increase efficiency within the department. Support to Customer Service and Engagement Actively support, engage in, and work to advance Pierce College's goals for equity and commitment to anti-racism in order to provide access and support for our diverse community of learners. Contribute to an atmosphere that makes new, current, and returning students feel affirmed, empowered, and valued. Communicate in-person, email, phones, etc., in order to provide assistance and support in a culturally affirming manner. Respond to inquiries and assist students with evaluations processes, and other general information. Support other team members during peak cycles. Partner with other colleagues to address complex student issues. Serve as a point of contact for students and advisors, responding to questions, gathering information to respond to students, and making referrals as needed. Participate in external engagement efforts, such as community open house events. Follow Family Educational Rights and Privacy Act (FERPA) guidelines to maintain confidentiality. Department Support Contribute to the overall goals, services and activities of Student Services. Confer with colleagues across the district to ensure materials, procedures, services, and activities are consistent. Participate in district shared governance through committee participation and/or other engagement. Attend meetings, trainings, professional development, district events, etc., as a representative of Student Services programs, services, and activities. Train others. Ensure communications, correspondence and program materials contain accurate and up-to-date information. Maintain an up-to-date manual on evaluation policies and procedures. Consistent, regular, and punctual attendance at work. Other duties as assigned.

Qualifications Required Education:

Some college-level coursework from an accredited college or university OR equivalent professional experience in a related field. For an some college-level coursework, the equivalent amount of professional experience is six (6) months. Required Experience One (1) year or more years' experience providing direct customer service over the phone, via email and in person. in a high touch and diverse environment. Progressively responsible experience in an office or administrative support role requiring close attention to detail, data entry and the ability to perform mathematical computations. Experience with advising, student records, or other relevant work. Experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail. Advanced computer skills to manage data and utilize database programs to upload, download, and merge data; and proficiency with computer applications such as Microsoft 365 office suite, and databases. Demonstrated commitment to advancing equity, diversity, and inclusion in higher education and serving historically marginalized students. Special Requirements The successful candidate must consent to and pass a criminal background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position

Required Competencies:

Knowledge, skills, abilities, traits and characteristics:

Customer Service:

Treat people with a high level of respect and professionalism demonstrating excellent customer service and sensitivity in a highly diverse environment. Ability to be kind and empathetic to students, parents, staff, faculty, coworkers and the public. Attention to

Detail and Accuracy:

Perform work accurately with a high-level attention to detail in an environment that has frequent interruptions and high volumes while providing excellent customer service. Review work and make timely corrections.

Communication :

Effectively communicate by actively listening and sharing relevant information with coworkers, supervisor, students and other constituents; communicate clearly and effectively both verbally and in writing. Makes others feel comfortable by responding in ways that convey interest in what they have to say.

Problem Resolution Skills:

Work with people who are upset, confused, demanding or otherwise difficult in a calm and supportive manner. Problem-solve issues in a constructive manner and make recommendations or offer alternative solutions.

Personal Responsibility and Accountability:

Demonstrate responsible personal and professional conduct, which contributes to the overall morale, well-being, mission, and goals of Pierce College. Accept personal responsibility for quality of work and for using work time efficiently and effectively. Establish consistent and regular attendance. Manage work, records and files in an organized and efficient manner. Remain calm under stress.

Teamwork and Rapport:

Work effectively and cooperatively with others; participate and foster teamwork, build rapport and act as a positive influence to the team.

Cultural Humility and Vulnerability:

Center another's experience and create a welcoming environment that is inclusive and conducive to success for a diverse student body through methods, examples, language, and support. Values diversity & possess an understanding of cultural humility and vulnerability; ability to work effectively with faculty, staff, students, and community members from diverse backgrounds.

Ethical Behavior:

Adhere to high standards of integrity and honesty with students, coworkers and state resources. Comply with laws, rules, policies, and procedures. Follow guidelines of Family Educational Rights and Privacy Act (FERPA) and maintain confidentiality.

Systematic and Critical Thinking:

Ability to think systematically to perform tasks. Critical and reflective thinking skills to independently identify problems, analyze, evaluate various solutions, implement solutions and monitor their effectiveness.

Change Management:

Embrace change as a primary function in today's workplace as an effective employee; be willing to adopt new work methods; think and act with a growth mindset; remain optimistic during change.

Application Process Application Requirements:

To be considered for this position, applicants must: Meet the required qualifications as outlined in this announcement. Complete the online application profile at: https://www.pierce.ctc.edu/hr. Apply for the specific job opening. Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. (Cover Letter) Upload (attach) detailed résumé of all educational and professional experience. (Résumé) Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and conferral date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: https://www.naces.org/members (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts) Upload (attach) a list of at least three (3) professional references with names, telephone numbers, and e-mail addresses. At least one reference must be your current or most recent supervisor. Letters of recommendation will not be accepted. (References) Provide a response to the following question. (Supplemental Question): " How does this position impact the College's goal to support all students and to achieve racial and social equity in pursuit of mission?" Please limit your response to a maximum of 500 wor ds. For definitions of certain equity, engagement, and belonging language, please visit:https://www.pierce.ctc.edu/eeb-definitions

Special Note:

To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.

Terms of Employment:

This is a full-time (40 hours per week), classified, overtime-eligible position with the Pierce College District. This position is permanent after serving a 6-month probationary period. The primary work location is the Pierce College Fort Steilacoom campus. This position is eligible for up to two days of remote work after the probationary period. Standard work hours are between 8:00 am to 5:00 pm, Monday through Friday, with occasional evening and weekend hours required. This position may be subject to reassignment between campuses or sites. This position reports directly to the Dean of the Enrollment & Registrar and requires regular and consistent attendance.

Salary & Benefits:

The starting salary range for this position is $47,988.00 to $56,880.00 annually with annual increments up to $58,380.00. The salary will be determined based on the candidate's qualifications and related experience. Most candidates will start at $47,988.00. Your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long

• term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at: https://www.pierce.ctc.edu/hr
• benefits.

Physical Work Environment:

This position is required to work indoors in an open office environment, which requires visual concentration on detail, dexterity, precision, and is subject to frequent noise and interruptions.

Reasonable Accommodation:

Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Screening & Interview Process:

Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned.

Please note:

This is a competitive selection process. Your application materials will be reviewed and evaluated based on the minimum qualifications listed for the position. Applicants whose qualifications most closely correspond to the District's needs will be eligible for further consideration.

Conditions of Employment:

Prior to the start of employment, finalist(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. As this position would also do contracted work for the Department of Corrections (DOC), the DOC will conduct a background to ensure the incumbent is eligible to work in their facilities and work with incarcerated individuals. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law RCW 28B.112.080.An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire. Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.

Bargaining Unit:

This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA).

Equal Opportunity:

The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. For more information about this position or assistance regarding your application, contact Human Resources at: Questions regarding equal employment opportunities or discrimination may be directed to the following: Kelly Benson

• Interim Title IX &ADACO/Section 504 Coordinator (253) 964-6716 Deena Forsythe
• Vice President for Human Resources (253) 964-6586 Paula Henson-Williams
• District Affirmative Action Officer (253) 864-3229