Customer Advocacy Manager

Customer Advocacy Manager
Customer Advocacy Manager is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey. Who we're looking for:
You will play a pivotal role in amplifying the voices of customers. Your primary focus will be on harnessing the power of their success stories to elevate 's market presence and drive engagement among current and prospective customers. You will be responsible for evolving current practices - via new strategies and technology - to meet business goals.
You will take the lead in identifying, nurturing, and promoting customer advocates, while creating compelling content that showcases how contributes to family engagement and student success as the leader in district communications. Most importantly, you're someone who shares in our passion for improving the lives of students through communication. This role will include
Ambassador Management & Cross-Functional Collaboration
Partner with Customer Success, Sales, Product, Events, and Marketing to identify advocates, source opportunities, and integrate ambassador participation into core workflows.
Content Creation & Customer Storytelling
Capture and develop compelling customer stories—quotes, videos, case studies, social content, and presentation assets—highlighting authentic impact and user experiences.
Advocacy Program Development & Innovation
Grow and engage the ambassador community through campaigns, recognition programs, networking sessions, and bi-monthly Ambassador Meetings.
Event Advocacy & Speaker Development
Identify, prepare, and support ambassador speakers for events, including coordinating Call For Proposal (CFP) submissions and presentation readiness.
Customer Insight & Social Proof Programs Lead ongoing review request programs for online review sites, expanding 's presence and maintaining high ratings through targeted outreach. Our ideal candidate will have the following:
3-5+ years of experience in customer advocacy, community management, customer success, event management, or related fields.
Exceptional relationship-building skills with educators, district leaders, and internal teams.
Strong writing, interviewing, and storytelling ability.
Comfortable working with CRM and engagement tools.
Experience managing speakers, content pipelines, and/or conferences is a plus.
Highly organized with strong follow-through and operational rigor.
A passion (plus proven track record) for education, community building, storytelling, and elevating customer voices.
The perks of working for us are great! You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide:
Employer-paid health insurance (including dependent coverage)
An employer-matched 401K retirement savings program from day 1 Paid Parental Leave
Stock options
Health + wellness reimbursements
PTO that increases each year
15 paid holidays, including your birthday! As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The salary range for this role will be $70,000-$100,000 DOE. Apply now
Sales & Marketing
Remote (United States)
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