Job Description
The Information Technology Agency, Information Security Office (ITA-ISO) Governance Section requires a high-level professional consultant to serve as the architect and strategic lead for the Cyber Security Advocate Program (CSAP). This project-based engagement involves the end-to-end development, launch, and operational stabilization of a security ambassador framework. The Consultant is responsible for the proactive management of the program lifecycle. This includes identifying roadblocks, engaging stakeholders across City departments, and ensuring the program s continuous momentum. The Consultant is expected to function as the primary driver of the CSAP, maintaining a high level of initiative to ensure all project phases are met within the 6-month timeline.
Duties and Responsibilities:
The Consultant will provide expertise and active project leadership for the following: Program Lifecycle Management:
Drive the end-to-end implementation of the CSAP. This includes proactive outreach to City departments, troubleshooting participation hurdles, and ensuring all project milestones stay on schedule. Engagement & Recruitment:
Actively recruit and vet "Security Champions" from various departments. This requires persistent communication and relationship-building to ensure a diverse and active ambassador network. Content Deployment:
Manage the rollout of engaging, video-based training content. The Consultant must ensure content is not only delivered but effectively utilized by the ambassadors to drive behavioral change. Continuous Feedback Loops:
Establish and maintain communication channels with the core security team and departmental ambassadors to provide real-time feedback, updates, and program adjustments. Team Integration & Collaboration:
Participate in all relevant ITA team meetings and contribute expertise to related cybersecurity initiatives as needed to ensure the CSAP is fully integrated with City security policies. Performance Monitoring:
Proactively track ambassador activity and program metrics, intervening with support or new strategies when engagement levels dip. Deliverables:
The Consultant is expected to produce and manage the following: 1. CSAP Operational Framework:
A comprehensive guide covering program goals, ambassador roles, and communication protocols. 2. Strategic Recruitment Log:
Evidence of active outreach and a finalized roster of departmental "Champions." 3. Ambassador Toolkit:
A curated library of short, engaging content, talking points, and presentation materials. 4. Incentive & Recognition Program:
A functional system for rewarding ambassador milestones to ensure long-term motivation. 5. Quarterly Impact Reports:
Data-driven summaries of program progress, including participation rates and measurable security behavior improvements. 6. Final Sustainment Roadmap:
A transition plan ensuring City staff can manage the program independently post-contract. 7. CSAP Operational Desk Manual:
A comprehensive, step-by-step "How-To" guide for City staff. This manual must include standard operating procedures (SOPs), contact databases, scheduling cadences, and instructions on how to update program content. A comprehensive, step-by-step "How-To" guide for City staff. This manual must include standard operating procedures (SOPs), contact databases, scheduling cadences, and instructions on how to update program content. Qualifications:
Bachelor's degree in cybersecurity, information technology, computer science, or related field; students within six months of graduation may apply. Equivalent combination of education and relevant experience will be considered. Entry-level cybersecurity certifications are valued but not required: ISC2 Certified in Cybersecurity (CC) CompTIA Security+ CompTIA Cybersecurity Analyst+ (CySA+) Exceptional ability to translate technical concepts into engaging, human-centric content for a non-technical audience. Familiarity with modern cybersecurity concepts (SIEM, phishing simulations, vulnerability scanning) to respond to the advocates questions. Understanding of fundamental network concepts, operating systems, and information security principles. Strong analytical thinking, problem-solving abilities, and attention to detail. Excellent written and verbal communication skills. Work Location:
This role follows the ITA's hybrid work model, requiring consultants to be available for in-person work at City Hall East or the Integrated Security Operations Center. All candidates should confirm their ability to meet these requirements before applying. Immediate availability is preferred. Work Authorization:
Terms and Conditions Work Authorization:
Candidates must be legally authorized to work in the United States for the duration of the contract. Sponsorship will not be provided. Equal Opportunity:
The City of Los Angeles is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, national origin, marital status, religion, sex, sexual orientation, or any other protected status. Background Investigation:
The selected candidate must successfully pass a comprehensive LAPD background investigation prior to the commencement of work with the Information Technology Agency (ITA). Parking:
On-site parking is not provided; the contractor is responsible for all parking- related expenses.
