Director, Field Digital Capabilities

Job Description The Director, Field Capabilities leads a team that evolves CRM and field enablement capabilities to improve commercial effectiveness, ensure compliant engagement reporting, and drive opportunity realization. This role defines the capability roadmap and delivers scalable CRM workflows and account-management tools. It enforces governance and audit readiness and drives adoption through targeted change programs. The role also manages key vendor and cross‑functional relationships to keep field teams focused on customers. Strategy & Roadmap Own the capability roadmap for CRM and field tools, translating commercial priorities into prioritized initiatives and release plans. Align with Sales, Marketing, Medical, DHH, Legal, and Compliance to ensure solutions meet business needs and reduce friction for field teams. Capability Enablement Deliver CRM functionality and workflows for all field‑facing employees to support in‑person, virtual, and event‑based engagements. Enable compliant call and event recording (FFM), virtual engagement tracking, and streamlined eResource usage. Define templates, interaction types, and integrations to standardize field activity and support opportunity management. Enable account management tools and processes to improve account planning, stakeholder mapping, and cross‑functional coordination. Governance & Compliance Establish standards, policies, and governance for CRM use, field email, eResources, and virtual engagements in partnership with Legal, Compliance, Privacy, and DHH. Ensure audit readiness through data quality monitoring, controls, and remediation processes. Adoption & Performance Drive adoption through targeted training, playbooks, field champions, and change management. Monitor usage, data quality, and business impact to continuously refine capabilities and remove barriers to adoption. Vendors & Stakeholders Manage critical vendor relationships for CRM, virtual engagement, and content platforms, coordinating delivery, SLAs, and integrations. Serve as primary liaison to Sales Leadership and cross‑functional partners; escalate risks and secure alignment to deliver field‑ready solutions.

Qualifications:

Minimum Requirements:

Bachelor's degree (BS/BA) 5+ years in CRM/commercial operations or digital field enablement Experience with CRM platforms (e.g., Veeva, Salesforce) and virtual engagement tools in regulated industries People management experience, preferably in Sales, Sales Operations, Samples Management, Change Management, IT or Marketing Operational Support functions Ability to work at our North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week Strong change management skills Demonstrated project management skills Excellent interpersonal, written and verbal communication and an ability to build relationships with stakeholders, and lead cross-functional teams to achieve business goals Understanding of relevant field sales policies and compliance guidelines for field based / customer facing employees Ability to thrive in a fast-paced and often ambiguous environment Strong business acumen, strategic thinking, and problem solving Ability to drive consistency Experience engaging with leadership at all levels including SVP level Vendor management experience, including SLAs, KPIs, contract negotiations and performance measurement

Required Skills:

Comunicaciones orales, Elaboración de hojas de ruta, Enfocado en el cliente, Excelencia comercial, Gestión de cuentas, Gestión de eventos, Gestión del cambio, Gestión de productos, Gestión de proyectos, Gestión de relaciones con las partes interesadas, Gestión de remediación, Gestión de riesgos de proveedores, Investigación de mercado, Liderazgo atractivo, Liderazgo de personas, Marketing digital, Marketing directo, Negociaciones de contratos, Participación del interesado, Pensamiento estratégico, Planificación de cuenta, Planificación de evento, Planificación de presupuestos y previsiones (PBF), Planificación estratégica,

SAP Vendor Invoice Management Preferred Skills:

Current Employees apply HERE Current Contingent Workers apply HERE Solo para residentes en EE. UU. y

Puerto Rico:

Nuestra empresa está comprometida con la inclusión, velando para que las personas puedan participar en un proceso de contratación que muestre sus verdaderas capacidades. Haga clic aquí si necesita adaptaciones durante el proceso de solicitud o contratación. Somos un empleador que ofrece igualdad de oportunidades, comprometido con fomentar un lugar de trabajo inclusivo y diverso. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, edad, religión, sexo, orientación sexual, identidad de género, origen nacional, estado de veterano protegido, o estado de discapacidad, u otras características protegidas legalmente aplicables. Para obtener más información sobre los derechos personales bajo las leyes de empleo de igualdad de oportunidades de los EE. UU., visite: EEOC Conozca sus derechos EEOC Suplemento GINA Transparencia de pago No discriminación Orgullosos de ser una empresa que adopta el valor de reunir a personas diversas, talentosas y comprometidas. La forma más rápida de lograr una innovación revolucionaria es cuando las ideas diversas se unen en un entorno inclusivo. Alentamos a nuestros colegas a desafiar respetuosamente el pensamiento de los demás y abordar los problemas de manera colectiva. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.

This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $173,200.00 - $272,600.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:

We will consider qualified applicants with arrest and conviction records for employment in compliance with the

San Francisco Fair Chance Ordinance Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Contrato indefinido

Relocation:

No relocation

VISA Sponsorship:

No Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid Shift:

1st -

Day Valid Driving License:

No Hazardous Material(s): n/a

Job Posting End Date:

04/24/2026 •A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Nuestra compañía es líder mundial de atención de la salud con una cartera diversificada de medicamentos con receta, vacunas y productos de salud animal. La diferencia entre potencial y logro radica en la chispa que alimenta la innovación y la creatividad; este es el espacio donde hemos codificado nuestro legado durante más de un siglo. Nuestro éxito está respaldado por la integridad ética, el impulso hacia adelante y una misión inspiradora para lograr nuevos hitos en la atención sanitaria global.