Job Description
The Housing Authority of Thurston County (HATC) is seeking a knowledgeable and detail-oriented Housing Program Specialist II to support the administration of Housing Choice Voucher rental assistance programs. This position is ideal for candidates with experience in housing program operations, eligibility determination, and regulatory compliance, particularly within Housing Choice Voucher (Section 8), public housing, or low-income housing tax credit programs. In this role, the Housing Program Specialist II manages a caseload of program participants, performs eligibility assessments and income calculations, ensures compliance with HUD and agency regulations, and provides high-quality, responsive service to clients, landlords, and community partners. This position works collaboratively with program staff and leadership to support the Rental Assistance Division, and related agency functions. We are looking for a professional who is organized, analytical, and customer-focused, with the ability to interpret complex regulations, maintain accurate documentation, and manage competing priorities. A strong commitment to equity, accountability, and supporting individuals and families in accessing and maintaining stable housing is essential. Why Join HATC? At HATC, our work directly supports affordable housing and housing stability services within our community. Employees are part of a mission-driven organization that values teamwork, integrity, accountability, and continuous learning. Position Summary The Housing Program Specialist II plays a key role in administering the Housing Choice Voucher Program in accordance with all applicable federal, state, and local requirements. This position involves determining and documenting participant eligibility, income, rent calculations, and managing contractual relationships with property owners. The Housing Program Specialist II will also provide customer service to applicants, participants, property owners, and community partners. Ideal Candidate Background Housing Choice Voucher, Project-Based Voucher, or Public Housing Programs Continuum of Care Rapid Re-housing programs Low-Income Housing Tax Credit compliance Affordable housing property managers Public Benefits and & Eligibility Programs
TANF SNAP
Medicaid General Assistance Unemployment Assistance Childcare subsidy programs Required Education & Experience High school diploma or equivalent required; college coursework or degree preferred or equivalent combination of education, professional experience or HCV training (e.g. NAHRO, Nan McKay, Quadel). Minimum of 2 years' experience in housing programs, Low-Income Housing Tax Credit, or related fields. Knowledge of HUD regulations and Housing Choice Voucher program preferred. Strong proficiency in Microsoft Office (Word, Excel, Outlook, Teams, SharePoint); ability to learn housing software. Essential Duties & Responsibilities Eligibility & Admissions Conduct interviews with applicants and port-in families. Verify family composition, citizenship/immigration status, and income using HUD guidelines. Issue vouchers and conduct program briefings. Ongoing Program Administration Process annual and interim recertifications, rent adjustments, and owner rent increase requests. Ensure accurate calculation of tenant payments and housing assistance. Maintain complete and accurate participant files and submit HUD-required forms. Customer Service Provide front-line assistance via phone, email, and in-person interactions. Respond promptly to inquiries from participants, property owners, partner agencies, and the public. Resolve complaints and issue professional and courteous responses. Collaboration and Reporting Work closely with inspectors, finance staff, and other team members Maintain electronic and paper records. Participate in policy updates and process improvements. Required Skills & Competencies Ability to work professionally and courteously with diverse populations, including people with disabilities, chronic challenges, or complex needs. Ability to multitasks in a fast-paced environment with attention to detail. Strong problem-solving and critical thinking abilities. Ability to work independently and as part of a team. Ability to understand and apply policies and procedures established by the HATC, the U.S. Department of Housing and Urban Development, state and local requirements. Commitment to HATC's mission, cultural diversity, emotional competency, and inclusive language that is free from bias. Ability to communicate clearly and professionally with staff, participants, landlords, and partners. Capacity to interpret regulations, assess risk, and apply sound judgment in a highly regulated environment. Commitment to equity, customer service, and HATC's mission and values. This description reflects general responsibilities and is not exhaustive. Duties may change as agency needs evolve. Other Requirements Ability to pass criminal background check Bondable Completion of agency-required Public Records Act, Open Public Meetings Act, and Cybersecurity training within two weeks of hire Working Conditions Primarily office-based with occasional remote work options. Occasional local, regional, or national travel for training and meetings. Standard business hours. On-site sedentary work with minimal physical demands. Equal Opportunity Employer The Housing Authority of Thurston County is an Equal Opportunity Employer committed to creating an inclusive and respectful workplace. HATC prohibits discrimination and harassment of any kind and provides equal employment opportunities to all employees and applicants. Website is www.hatc.org . Please submit letter and resume to HR@HATC.org .
