Program Coordinator I

Program Coordinator I State of Massachusetts

• Criminal History Systems Board
• 3.8 Chelsea, MA Job Details Full-time $65,578.50
• $94,378.

44 a year 1 day ago Qualifications Research Mid-level Bachelor's degree in business administration Databases Administrative experience Public Administration Bachelor's degree Bachelor's degree in public administration Business Administration 1 year Business management Training Business Escalation handling Client interaction via phone calls Full Job Description

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES

Primary civil background screening coordinator for the NCJA, iCORI, and SAFIS systems to ensure proper and accurate criminal record information is made available in accordance with the Massachusetts General Laws and established policies and procedures.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES

1. Research and processes civil background check requests received daily in various online candidate queues including SAFIS, iCORI, and NCJA. 2. Review and screen criminal background requests prior to distribution in various queues and stages for disposition type, offense type, incarceration release dates and several Criminal Offender Record Information levels of access in accordance with the Massachusetts General Laws. 3. Conduct further research through query of relevant databases and systems to ensure accurate results are being disseminated. 4. Ensure FBI CHRI and CORI records are accurately classified and screened in accordance with applicable laws. 5. Ensure FBI CHRI and CORI records are screened daily and records identified that may require additional research. 6. Responsible for answering Civil Background Services main line and email to assist callers with questions regarding iCORI or SAFIS related records, as well as answering the firearms license hotline to assist callers with name/address changes, retrieving PINs, and providing the status of firearms license applications. 7. Researches and analyzes questions and/or issues reported from end users regarding issues encountered with the use of the iCORI and SAFIS, and escalates issues accordingly. 8. Processes and disseminates paper iCORI requests. 9. Assist with the training of interns. 10. Performs other related duties as required and directed. Qualifications First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS

Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

• II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title :

Program Coordinator I Primary Location :

United States-Massachusetts-Chelsea-200

Arlington Street Job :

Administrative Services Agency :

Criminal History Systems Board Schedule :

Full-time Shift :

Day Job Posting :

May 11, 2026, 8:00:21

AM Number of Openings :

1

Salary :

65,578.50

• 94,378.

44 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer /

ADA Coordinator :

Karla Aguilar

• 3392255526

Bargaining Unit :

06-NAGE

• Professional Admin.

Confidential :

No Potentially Eligible for a

Hybrid Work Schedule :

Yes