Program Specialist R&R (Hotline) - Long Beach

Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today! CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly paid time off (PTO) accrual; 12 paid holidays; sick leave benefits; and much more. Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures. This is a Full-Time (37.5 hours), Non-Exempt Position Under the supervision of Children's Home Society of California's (CHS) Program Manager, the Program Specialist will:

• Work directly with the public through inbound calls on the Resource & Referral (R&R) hotline for the Orange, Yolo, Yuba, Sutter, and greater Long Beach service areas
• Deliver exceptional customer service to families, child care providers, and the general public
• Listen to understand all questions and issues, while offering helpful and meaningful solutions
• Assist eligible families with completing and/or updating subsidized child care application
• Write and maintain accurate, complete, and up-to-date notes in electronic databases
• Provide child care referrals via telephone and email
• Provide technical assistance and resources to families and child care providers
• Work cooperatively and cohesively with colleagues, including participation in weekly/monthly staff meetings and/or trainings
• Maintain all records in a high-quality manner and within record protection, retention, and destruction guidelines
• Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
• Represent CHS at designated community outreach events to inform professionals, providers, and families about CHS Child Care and Development Services
• Work some evening and weekend hours, as needed, to support programming for client services
• Perform other duties and responsibilities as assigned

QUALIFICATIONS

• High School Diploma or Equivalent
• Minimum five (5) years customer service experience with communication via telephone as a primary responsibility
• Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work
• Proficiency in using the computer while actively listening and responding to callers
• Ability to complete data entry duties with a high-level of accuracy
• Excellent written and verbal communication skills, including the ability to communicate effectively with all levels of the agency staff
• Proactive self-motivator with a professional, positive, and flexible attitude
• Excellent organization skills and the ability to manage multiple projects and meet deadlines
• Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic
• Ability to work independently and be accessible during work hours, regardless of work location
• Demonstrated ability to exercise sound judgement
• Commitment to CHS's core mission and values, and an ability to model those values in relationships with colleagues and partners
• Bilingual skills in Spanish preferred
• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to travel via air and surface transportation, including travel between multiple offices

SALARY SCALE

Entry level pay for this position is $24.96 per hour; the full pay scale is $24.96 to $29.21. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees. For consideration, submit a cover letter and resume.

CHILDREN'S HOME SOCIETY OF CALIFORNIA IS AN EQUAL OPPORTUNITY EMPLOYER SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT

Job Type:

Full-time Pay:

$24.96 - $29.21 per hour

Benefits:

Dental insurance Health insurance Paid time off Parental leave Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person