RWD Engagement Manager

Job Listing ID:

4494442

Job Title:

RWD Engagement Manager Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/19/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

RWD Engagement Manager Company:

Norstella Location:

Remote, United States Date Posted:

May 15, 2026

Employment Type:

Full Time Job ID:

R-1751 Description Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients: Assess the market need and competitive landscape Know precisely which drugs to prioritize in their portfolio Find out where the launch difficulties will be-before they're difficulties Track and improve market access post-launch By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on.

About The Role:

As a Norstella RWD Engagement Manager, you will own the end-to-end success of client engagements, ensuring reliable delivery, operational efficiency, and strong client outcomes across Norstella's Real-World Data solutions. This role is centered on technical RWD knowledge, execution excellence, client relationship management, and cross-functional coordination, rather than traditional consulting or advisory work. You will act as the primary client success owner for assigned engagements-overseeing timelines, deliverables, communications, and internal alignment to ensure clients realize sustained value from Norstella's RWD offerings. You will work closely with delivery, data, product, and client support teams to translate client objectives into executable plans, manage day-to-day operations, and drive consistent, high-quality outcomes. This role is well-suited for a leader who thrives at the intersection of client partnership, operational rigor, RWD knowledge (Open Claims, Closed Claims, EMR data), and team coordination, and who is motivated by improving processes, scaling delivery, and enabling long-term client satisfaction and retention. Key Responsibilities - Client Success & Relationship Management Serve as the primary point of contact for assigned RWD clients. Establish clear success criteria, delivery plans, and communication cadences. Proactively manage expectations, risks, and dependencies. Lead end-of-engagement reviews and hand-offs to Client Support. Partner with renewal teams to support expansion and growth. Key Responsibilities - Operational Execution & Delivery Excellence Own execution oversight for RWD engagements. Coordinate across internal delivery, data, product, and support teams. Ensure adherence to engagement management standards and documentation. Maintain project tracking and reporting. Identify and drive process and workflow improvements. Key Responsibilities - Team Leadership & Collaboration Guide and coordinate team members across workstreams. Support mentorship and development of junior staff. Foster strong cross-functional collaboration. All other duties, as assigned. Required Experience Master's degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field 5-6 years of experience in client success, engagement management, and delivery operations.

Job Classification:

Computer Occupations, All Other Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A