Senior Program Specialist | Trenton, NJ, USA

Senior Program Specialist Senior Program Specialist Location:

New Jersey Remote - candidates must be in or willing to relocate to New Jersey to be considered. Ready to make a difference? The Senior Program Specialist, Whole Homes, is a key contributor to the success of Whole Home Energy Assessment and Solutions programs. Working closely with the Senior Program Manager, this role supports the day-to-day operations, management, and execution of programs, with a primary focus on Whole Home Energy Solutions. Responsibilities span multiple initiatives, including Whole Home Energy Assessment, Whole Home Energy Solutions, Building Decarbonization, and Multifamily programs, ensuring alignment with program goals and regulatory compliance. This role plays an integral part in managing the full lifecycle of Whole Home programs, including contractor engagement and oversight, performance tracking and reporting, QA/QC processes, and stakeholder communications. The Senior Program Specialist helps ensure that program measures-ranging from direct installation to comprehensive energy-saving solutions-are effectively implemented and meet established standards. Serving as a liaison between internal teams, trade allies, and clients, the Senior Program Specialist fosters collaboration, maintains clear communication, and keeps projects progressing efficiently. In addition to coordination efforts, this role supports data analysis, identifies operational challenges, and contributes to process improvements that enhance program performance and customer satisfaction. Success in this position requires strong project coordination skills, a solid understanding of residential energy efficiency practices, and a commitment to program growth and continuous improvement by supporting operational excellence and partnering with the Senior Program Manager, the Senior Program Specialist helps drive meaningful outcomes and achieve program objectives. Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!) What you will be doing:
• Assist in managing day-to-day operations of the Whole Homes Program; including Whole Home Energy Assessment, Whole Home Energy Solutions and integration of Building Decarbonization.
• Support the implementation of Building Decarbonization into the Whole Home Energy Solutions workstreams to meet production goals.
• Take the lead on the Multifamily program as needed (includes program management, invoicing, reporting).
• Tasks include, but are not limited to: OBR approvals, customer complaint reviews, QA/QC monitoring.
• Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience.
• Track project progress, address service interruptions promptly, and ensure contractors respond within required timelines.
• Collaborate with contractors and other stakeholders to promote program awareness and drive participation.
• Serve as a primary point of contact for contractors and field teams, resolving operational issues and facilitating clear communication.
• Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement.
• Participate in technical training sessions and contribute to continuous improvement efforts.
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
• Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit. What we need you to have (minimum qualifications):
• Bachelor's degree in energy management, engineering, environmental science, public administration, or related field (one year of experience can be substituted for one year of education).
• 5+ years of experience in program coordination, preferably in energy efficiency or housing services. What we would like you to have:
• Experience and knowledge of energy efficiency programs.
• Sound business ethics, including the protection of proprietary and confidential information.
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Excellent problem-solving skills with ability to analyze situations and identify existing or potential problems and recommend solutions.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).
• Ability to be flexible to handle multiple priorities.
• Outstanding analytical, writing and communication skills.
• Excellent interpersonal skills and customer relationship management skills.
• Ability to prioritize, multitask, and ability to work in a fast-paced environment Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants.

We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $89,261.00 - $151,744.00 New Jersey Remote Office (NJ99)