Sr. Program Manager

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Job Summary:

The Senior Program Manager is a member of the program management team and will have primary responsibilities around managing leads delivered from SPS Commerce Partners (retailers) via formal engagements to drive maximum adoption in the shortest amount of time possible. The candidate will be considered the subject matter expert on trading partner on-boarding best practices and act as the key point of contact for all new Partner Enablement Programs. The Program Manager is considered an internal expert on driving adoption rates for external customer acquisition programs. Essential Responsibilities / Duties Engage in the planning and implementation of the more complex community programs of varying sizes (250-1000+ vendors) Plan and create strategies, tactics, activities, and materials for the purpose of conveying the customer's message to their community while driving maximum adoption within program timelines Draft, Package and distribute communication materials internally and externally Develop and execute training for sales team to execute on trading partner outreach Serve as liaison between the Partner (retailer) and its customers, and internal constituents, working collaboratively with the account team to understand dependencies and adjust outreach approach and campaign timelines accordingly Provide meaningful recommendations and coaching to Partners to keep them on track with meeting their intended goals including vendor escalations and messaging execution Balance when to escalate internally / manage issues independent of assistance while managing exceptions, priorities and workload Provide recommendations (internally/externally and at all levels) to improve performance that demonstrates how best practices impacts overall performance Provide program forecast recommendations based on best practice score and prior experience; forecast actuals are generally on target. Mentor Associate level Program Managers via large engagement assistance Minimum Requirements Bachelor's degree or equivalent experience

PLUS 5 - 8

years relevant experience Proven ability to prioritize workload across multiple projects while focusing on quality and detail Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook); expert level Excel skills and web analysis and reporting tools Clear, concise, and confident communicator (verbal, non-verbal, written), able to facilitate communications and problem resolution internally and externally Proven ability to understand unvoiced customer needs and adjust strategy appropriately Preferred Experience Retail experience Salesforce experience Basic knowledge of internet-based software products and services

Location:

This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: $90,200- $105,00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range. SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices. Commitment to our

Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Welcome to SPS Commerce — where innovation meets impact. As the world's largest retail network, we empower over 50,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best. At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact. We're committed to creating a workplace where you're empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We're all about innovation, collaboration, and growth — and we're just getting started Why SPS Commerce?

Impactful Work:

Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster.

Belonging Culture:

We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here.

Growth Opportunities:

Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions.

Make Your Career Here:

We invest in our people and provide the resources you need to succeed. At SPS, careers aren't just grown — they're made. Ready to make a difference? Explore opportunities at SPS Commerce today! Don't see the ideal role you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit.