Student Services Manager (Full time - 40 hours per week)

Student Services Manager (Full time - 40 hours per week) LEAP for Education, Inc. Salem, MA Job Details Full-time $29.39 - $36.73 an hour 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Opportunities for advancement Flexible schedule Retirement plan Qualifications Master's degree in social work School experience LICSW Teamwork Program management Collaboration Master's degree

Full Job Description Job Title:

Student Services Manager Reports To:

Senior Director of High School and Post-Secondary Programs FLSA Status:

Non-Exempt Position Type:

Full-time Departments:

High School and Post-Secondary Programs Location:

Salem and Lynn Schedule and Hours:

This is a full-time position. Work hours are scheduled within the LEAP program and administrative hours and may vary depending on program needs.

LEAP Center:

M-Th 2pm-7pm

Summer:

M-Th 9am-4:30pm

Administrative Office:

M-F 9am-5pm Managers are expected to coordinate their schedules within these operating hours to ensure program coverage & administrative responsibilities are supported.

Revision Date:

May 2026 Position Overview It's an exciting and pivotal moment to join LEAP for Education as we reimagine and relaunch our High School and Post Secondary Department. This work is grounded in a bold vision to further expand access to education, resources, and career connected opportunities for young people, ensuring they are prepared to navigate post secondary pathways and launch meaningful careers. We are building a team committed to delivering high quality, outcomes driven programming that connects youth to real world experiences, strong mentorship, and clear pathways to economic mobility, advancing LEAP's mission and contributing to a stronger, more equitable talent pipeline across our communities. The Student Services Manager is a leadership role responsible for designing, implementing, and overseeing LEAP's student support systems across the Career & Education program continuum. This includes both 1:1 and group-based models that support youth in exploring pathways, setting goals, and navigating postsecondary success. This role leads the implementation of Massachusetts Career and Academic Plans (MyCAP), oversees a portfolio of mentoring models, and supervises MSW interns, volunteers, and other staff providing direct student support. The Student Services Manager ensures that students receive consistent, high-quality guidance that supports engagement, persistence, and progression across school-year and summer programming. Working in close collaboration with cross-functional program staff, this role ensures that student support systems are aligned with programming, workforce opportunities, and community-based experiences. The Student Services Manager plays a key role in preparing students for participation in LEAP's Summer Work Program by supporting application readiness, goal alignment, and transition planning, and contributes to cross-team planning to ensure a cohesive student experience. The ideal candidate will be committed to LEAP's mission which is to support youth in their personal, educational, and career growth by partnering with the community to increase opportunities and advance equity. The most competitive candidates for this role will have lived experience as a Black, Indigenous, Person of Color (BIPOC), first-generation to college, or multilingual learner, and has a comprehensive understanding of, and passion for, partnering with LEAP's student population which is 83% economically disadvantaged, 85% students of color, 83% first-generation to college, and 34% multilingual learners. At LEAP for Education, we value:

Growth Mindset:

Learning, adapting, and believing in one's ability to grow and persevere, which are foundational for success.

Relationships:

Developing long-lasting, collaborative partnerships between youth, families, staff, and our communities to build social capital and amplify our collective impact.

Opportunity:

Designing innovative programs that create and expand equitable access to growth opportunities.

Well-being:

Prioritizing the mental and emotional health, sense of belonging, and happiness of our diverse community. Core Primary Functions & Primary Responsibilities 1. Program Management -50% Oversee the design and implementation of education and career mentoring supports, managing staff and volunteers who provide one to one and group mentoring to help youth explore career pathways, set goals, and plan and pursue post secondary success. Lead the design and implementation of education and career coaching supports, ensuring high quality delivery across staff and volunteers. Oversee coaching systems that support youth in exploring career pathways, setting goals, and planning for post secondary success. Oversee staff and volunteers who provide one-on-one and group coaching, ensuring consistency and quality of support; this includes all MSW intern feedback and documentation requirements Establish structures for student caseload management, goal setting, and progress monitoring Monitor coaching effectiveness and student progress, using data to inform improvements Ensure coaching practices align with LEAP's program model and outcomes Supervise MSW interns providing one on one and group mentoring Coordinate mentor assignments and monitor quality of mentoring relationships Provide guidance and support to mentors to ensure alignment with program goals Support the development of group mentoring opportunities and structures 2. MYCAP Implementation and Academic Planning -25% Support integration of MYCAP frameworks into coaching, mentoring, and program activities Track student progress toward key milestones related to post secondary readiness Collaborate with schools and partners to align efforts and support student success Ensure documentation and tracking of student plans and progress 3. Student Support and Barrier Navigation -25% Support students in navigating barriers that impact their ability to engage and succeed in programming and post secondary pathways. Identify challenges related to attendance, engagement, or external factors Provide guidance and support to help students navigate obstacles Coordinate referrals to external resources and services when needed Collaborate with staff to ensure a coordinated approach to student support Qualifications Master's degree in Social Work - LICSW required 1 to 2 years of experience providing coaching, advising, or counseling to youth or young adults Experience supporting students in post secondary planning, college access, or career pathways Experience supervising interns, mentors, or staff in a program setting Experience implementing structured student planning or advising frameworks Demonstrated ability to support youth in navigating barriers to success Experience tracking student outcomes and progress over time Ability to manage multiple priorities in a fast paced, evolving environment Skills that strengthen success in this role Experience working in school based or community based youth programs Familiarity with MYCAP or similar career development frameworks Experience supporting group mentoring or advisory models Experience using Salesforce or similar systems to track student engagement and outcomes Multilingual abilities that support communication with youth and families Experience collaborating with schools or higher education institutions, LEVEL

OF RESPONSIBILITY

This is a full-time leadership position based in Salem & Lynn, MA. Some travel to employer and college partner sites required. May include occasional evening or weekend events, which are pre-scheduled in advance.

SUPERVISORY RESPONSIBILITIES

Indirect Oversight Supervise MSW interns

WORKING CONDITIONS AND PHYSICAL EFFORT

Work Environment and Hazards Normal office working environment with occasional remote work if/as desired and arranged; generally free from noise and hazards with occasional exposure to heat and cold. This position has limited exposure to hazards that require the exercise of caution with little likelihood of injury. Physical Demands/Efforts A desk-based position with occasional need to lift objects up to 25 lbs. (e.g. for events) Travel Minimal, occasional local travel involved for events, meetings, and donor visits; less than 25% travel is required.

AMERICANS WITH DISABILITIES ACT LEAP

for Education complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

AFFIRMATIVE ACTION POLICY LEAP

for Education will not discriminate against any employee or applicant for employment because of race, color, national origin, religion, gender or gender identity, familial status, disability, ancestry, age, marital status, public assistance status, sexual orientation, veteran history/military status, or genetic information.

Job Type:

Full-time Pay:

$29.39 - $36.73 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person