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Manager, Supportive Service Specialist (929979)
Job
Equus
Providence, RI (In Person)
Full-Time
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Job Description
Company DescriptionWe help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job DescriptionDevelops a strong knowledge base of
Develops partnership with external partners that maximize opportunities for barrier reduction and mitigationServes as an external representative to develop stronger organizational awareness and visibility within the communityReviews and evaluates program participants in "supportive services" to ensure timely transition to work readinessImplements workshops that support participant successOther duties as assignedQualificationsBachelor's Degree from an accredited university or college, or equivalent work experienceOne to three years in workforce developmentStrong customer service skills requiredExcellent internal and external customer service skills, including a positive attitude and good listening skillsAbility to work with people from various backgrounds and with various needsAbility to work independently Excellent organizational and time-management skills with have strong attention to detail Knowledge of Microsoft Office software and ability to work in many different programs/platforms.
Be reliable and a team-playerAdditional InformationAll your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
Job DescriptionDevelops a strong knowledge base of
RI DHS TANF
requirements and procedures and maintains a reduced caseload of program participants to maximize knowledge of program requirements, participant needs, and relationships within the RI DHS systemEnsure the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participantsPromotes a supportive culture that is committed to organizational goals, quality work, and accountabilityInterprets contract and application language for the verification of support servicesProvides assistance to providers and internal staff to comply with policies, regulations, and financial requirementsProvides individualized and effective supervision to staff to support participant success and employee knowledge and developmentEnsures all supervisees comply with program requirements, supporting participant interaction and documentation requirementsMaintains tracking system to monitor supportive services distributedMaintains current on policy changes and modifications affecting support servicesWorks closely with leadership team to ensure on track to meet contractual goalsParticipates in funder and organizational reporting, ensuring compliance deadlines and contract requirements are met, with primary responsibility for achievement in supportive service deliverable.Develops partnership with external partners that maximize opportunities for barrier reduction and mitigationServes as an external representative to develop stronger organizational awareness and visibility within the communityReviews and evaluates program participants in "supportive services" to ensure timely transition to work readinessImplements workshops that support participant successOther duties as assignedQualificationsBachelor's Degree from an accredited university or college, or equivalent work experienceOne to three years in workforce developmentStrong customer service skills requiredExcellent internal and external customer service skills, including a positive attitude and good listening skillsAbility to work with people from various backgrounds and with various needsAbility to work independently Excellent organizational and time-management skills with have strong attention to detail Knowledge of Microsoft Office software and ability to work in many different programs/platforms.
Be reliable and a team-playerAdditional InformationAll your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.