Program Coordinator I / Office Supervisor III - 187639

Do you thrive in a fast-paced environment? Are you ready put your management and leadership skills to use? If so, the Department of Motor Vehicles may have a position for you as an Office Supervisor. This position is located in Vehicle Services / Mail in Title Registration Unit - Headquarters, Blythewood, S.C. Responsibilities of the Office Supervisor III

• Provides direction and instructions on the title processing of the transactions and inquiries regarding title and registration, lien recording, duplicate title, fleet, odometer corrections and other miscellaneous titling and registration actions from third parties via telephone, emails, and/or by mail for the assigned office. Assist in the training and mentoring of all employees .
• Oversees assigned work unit to ensure all job functions meet established standards.

Oversees and manages all work related to processing titles and registrations in the Mail in Titles & Registration unit. Determines and communicates next step for customers and/or third-party customers if problems with titling and registration issues cannot be solved by the DMV. Resolves complex problems and determines when necessary to transfer to other sections for assistance with technical matters dealing with title and registration transactions. Ensures necessary reports are generated and maintained .

• Use DMV Phoenix system to enter, retrieve, update and provide data for customers, courts, auditor's, treasurers' office, and law enforcement. Processes transactions to include, but not limited to, the issuance of registration cards, titles, and decals. Prepares routine correspondence .
• Completes end of day reports for financial transactions to include calculating collected fees from TRS .
• Responsible for ensuring Employee Performance Management System (EPMS) reviews are completed by scheduled due date. Evaluates the work of employees, disciplinary action, reviews, approves or disapproves employee leave request and ensures adequate coverage for the work unit .
• Performs other related duties as directed. Minimum Requirements
• A high school diploma and relevant program experience. Additional Requirements
• Extensive knowledge of the SCDMV titling and registration processes and procedures; to include titling and registering, fleet vehicles, record liens, golf cart permits, handicap placards, odometer corrections, duplicate titles, EVR, and notice of vehicle sold.
• Knowledge of office management policies, practices and procedures and ability to exercise discretion in interpreting and applying.
• Ability to effectively and independently plan and organize work activities. Ability to train other employees and communicate courteously and effectively with the public both orally and in writing.
• Under minimal supervision, independently directs, preforms and coordinates the operation of general administrative functions.
• Must possess the ability to communicate effectively and to maintain confidentiality of files and records. Must display professional proficiency in all areas of job performance and possess good management skills.
• Works in a climate-controlled office environment. The work requires a significant amount of time spent at a computer terminal.
• May occasionally be required to work outside of the normal working hours.

What's in it for you? At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina DMV offers a robust and competitive benefits program. Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household So what are you waiting for? Apply today and find the keys to your future at the SCDMV! Additional Comments The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.