Total Rewards Program Specialist

Total Rewards Program Specialist City of Memphis - 3.8 Memphis, TN Job Details Part-time $18.50 an hour 20 hours ago Benefits Health insurance Retirement plan Qualifications Insurance claims inquiry response Retirement account customer support Compensation market research Retirement plan management Leave management Health insurance customer support Performance Reporting Technical support Accurate transaction records management Life insurance knowledge Disability benefits programs Customer issue escalation Disability benefits management Benchmarking Salary surveys Employee record maintenance Health insurance management Entry level Disability insurance management

Full Job Description Hourly Rate:

$18.50 Works under general supervision to provide technical and operational support for total rewards (TR) programs, including compensation, benefits and retirement programs, position control maintenance, employee leave programs, and wellness initiatives. Provides day-to-day support for employee benefits programs, including health insurance, retirement plans, life and disability insurance, and wellness initiatives. Serves as a point of contact for employee inquiries related to benefits enrollment, eligibility, and routine claims issues, escalating complex matters as appropriate. Assists with the administration of open enrollment activities, including preparing communications, coordinating enrollment timelines, reviewing submissions for accuracy, and responding to employee questions. Supports position control maintenance by reviewing position transactions for accuracy, preparing reports and materials for position control meetings, ensuring compliance with established guidelines, and routing items for review and approval. Assists with compensation-related activities by compiling data, supporting salary surveys and benchmarking efforts, and preparing routine compensation and total rewards reports under the direction of senior staff. Collects, tracks, and maintains data related to compensation, benefits, and wellness participation. Prepares routine reports on program utilization, costs, and participation trends. Maintains accurate and confidential records related to total rewards programs and ensures compliance with applicable policies and procedures.