Program Specialist II

PROGRAM SPECIALIST II IN-OFFICE POSITION1100 W.

49th St. Austin, TX 78756

Pay:

$40.12 per hour Position Summary The Program Specialist performs advanced consultative services and technical assistance work in support of statewide Public Health Laboratory operations, including coordination, implementation, operation, and monitoring of Newborn Screening (NBS) courier services. This role involves developing and implementing policies and procedures, providing customer service and technical guidance, and ensuring compliance with laboratory, local, state, and federal guidelines to support safe and effective laboratory operations. Essential Job Functions

Recruitment and Enrollment:

Collaborates closely with Laboratory NBS Educators and other stakeholders to recruit and enroll eligible providers for courier services. Ensures providers receive appropriate training materials and instructions for specimen packaging, scheduling pick-ups, and shipment. Maintains and updates provider schedules as needed.

Policy and Procedure Development:

Develops, implements, and maintains policies and procedures related to courier services. Works collaboratively with laboratory staff, program staff, laboratory managers, and courier contractors to ensure effective implementation.

Consultative Services and Technical Assistance:

Provides technical assistance and consultative services to laboratory staff, DSHS program staff, and external customers. Assists with receiving and logging packages into laboratory tracking software.

Operational Support:

Coordinates with container preparation and group management staff to develop, update, and maintain forms and processes for ordering supplies required for specimen packaging and transport.

Knowledge, Skills, and Abilities Knowledge Of:

• Roles and functions of public health laboratories
• Clinical, diagnostic, research, environmental, and public health laboratory testing
• Specimen handling, packaging, and shipping procedures
• Microbiological and chemical principles and terminology
• State and federal regulations governing the transportation of clinical and/or dangerous goods specimens
• Laboratory and public health policies and procedures.

Skill In:

• Using Microsoft Word, Excel, Teams, PowerPoint, and Outlook
• Providing effective customer service
• Oral and written communication
• Synthesizing and analyzing complex information for diverse purposes
• Problem-solving and conflict resolution
• Time management, organization, and planning.

Ability To:

• Exercise sound judgment when making critical decisions
• Analyze complex information and develop action plans to address identified issues
• Communicate effectively with internal and external stakeholders
• Prepare clear, concise reports and recommendations
• Develop, evaluate, and implement policies and procedures
• Interpret and explain state and federal regulations related to specimen transportation
• Build effective working relationships at all organizational levels
• Manage multiple priorities, meet deadlines, and work independently with minimal supervision
• Handle stressful situations professionally
• Create, review, and follow standard operating procedures At GSG Talent Solutions , we proudly collaborate with governmental bodies to foster inclusive workplaces.

As part of our commitment to diversity and equal opportunity, we prioritize the employment of individuals with disabilities and other qualifying medical conditions. We firmly believe that diversity not only enriches our workforce but also enhances our ability to provide exceptional services to our clients. We encourage applicants to disclose any disabilities or medical conditions they may have, as we are dedicated to providing reasonable accommodations to ensure everyone can contribute their unique skills and talents to our team. Your disclosure will be met with respect, confidentiality, and a genuine commitment to fostering an environment where every individual can thrive and succeed. Join us in our mission to create a workplace where everyone belongs and has the opportunity to excel.

Job Types:

Full-time, Contract, TemporaryBenefits:

Dental insurance Health insurance Vision insurance

Education:

Associate (Preferred)

Experience:

Laboratory information management systems: 4 years (Required) Specimen collection / processing: 4 years (Preferred)

Laboratory:

3 years (Required)

Processing Applications:

3 years (Required)

Public Health:

4 years (Preferred)

Job Types:

Full-time, Temporary, Contract Pay:

$40.12 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Experience:

Microsoft Excel:

2 years (Preferred) Medical records: 2 years (Preferred) Public health: 1 year (Preferred) Examining documents: 2 years (Preferred)

License/Certification:

Driver's License (Preferred) Ability to

Commute:

Austin, TX 78756 (Required) Ability to

Relocate:

Austin, TX 78756: Relocate before starting work (Required)

Work Location:

In person