Salute To Service Program Ambassador

SALUTE TO SERVICE PROGRAM AMBASSADOR

Grand Hyatt Grand Hyatt Deer Valley US - UT - Park City

GUEST SERVICES

Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis

Req ID:

PAR008915

Summary The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest "ski beaches" in the world. The Grand Hyatt isprised of 436 luxury amodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area. Hyatt is a place w high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, w talent opens doors to exciting challenges in the hospitality industry. It's a place w career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. At Grand Hyatt Deer Valley, we believe our guests choose us because of our caring and attentive colleagues who are dedicated to delivering thoughtful service and creating meaningful experiences. We are seeking an energetic, service-driven professional to join our Front Office leadership team. This role is ideal for an emerging leader who is passionate about delivering exceptional guest experiences while supporting the day-to-day operations of a dynamic hotel environment. Overview The Salute to Service Program Ambassador is a cornerstone role within Grand Hyatt Deer Valley's Morale, Welfare, and Recreation (MWR)mitment —serving as the primary representative, storyteller, and advocate for our militarymunity. This position blends high-touch guest service with strategic outreach, program promotion, and partnership development across on-property, off-property, andmunity settings. This role is best suited for individuals who are military-adjacent —a veteran, military spouse, or someone with meaningful lived experience within the military ecosystem. That background is strongly preferred, as it ensures the authenticity, cultural fluency, and

Background:

Salute to Service The Salute to Service initiative is a signature expression of the resort's dedication to honoring active duty service members, Reservists, National Guard personnel, retired military, disabled veterans, DoD civilians, and their families. Through this program, we provide:

• Dedicated concierge support
• Curated local experiences
• Personalized recognition moments
• Thoughtful amenities
• Seamless coordination with MIDA
• Community and partner engagement The Program Ambassador is the face, voice, and operational heartbeat of this initiative — ensuring every military guest feels seen, valued, and supported.

Position Summary The Salute to Service Program Ambassador serves as the primary representative of the program, providing high-touch support to military guests while also driving visibility, outreach, and strategic alignment across departments andmunity partners. This role will offer supportive rmendations, local insights, and curated guidance to enhance the guest experience. The Ambassador also plays a key role in site tours, off-site engagements, marketing and sales collaboration, board-level participation, and partnership development with MIDA. You will serve as the primary point of contact for military guests while also championing the program's visibility, credibility, and long-term growth. Key Responsibilities

• Guest Support & Guidance —Serve as a warm, informed resource for military guests, offering tailored rmendations, local insights, and supportive guidance.
• Program Ambassadorship —Represent the Salute to Service program across the resort, atmunity events, military gatherings, and partner activations.
• Experience Curation —Coordinate special recognition moments, amenities, and curated experiences designed specifically for military families.
• Site Tours —Lead property tours for military guests, MIDA representatives, partners, and prospective collaborators; articulate the program's mission, offerings, and impact.
• Marketing & Sales Collaboration —Partner with the marketing and sales teams to promote the program, support content creation, assist with outreach campaigns, and represent the program in promotional opportunities.
• Partnership Development —Strengthen relationships with MIDA, localanizations, veteran-serving groups, andmunity partners; support joint initiatives and cross-property collaboration.
• Board & Committee Participation —Attend relevant board meetings, provide program updates, guest insights, and represent the resort'smitment to the militarymunity.
• Off-Site Representation —Attendmunity events, military functions, and partner meetings as a representative of Grand Hyatt Deer Valley and the Salute to Service program.
• Operational Excellence —Maintain accurate program documentation, guest notes, reporting, andpliance with resort standards and MIDA guidelines.
• Cultural Fluency —Demonstrate deep understanding of military culture,munication norms, and the unique needs of service members and their families. Why Work at Hyatt? Free room Nights, Discounted and friends & Family room rates
• Medical, Dental and vision insurance with only 30-day waiting period
• ! 401K withpany Match
• Free employee meal during shift Generous paid time off
• Tuition reimbursement
• Employee stock purchase plan
• Discounted Ski Passes
• Excellent training, professional development and more Employee Referral Bonus for applicable positions of $250
• Applicable for FT Year Around Positions All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel. Qualifications Military adjacent background strongly preferred (veteran, active duty spouse, or immediate family connection) as it enhances guest connection. All qualified candidates are encouraged to . Experience in hospitality, guest services,munity engagement, or program coordination preferred. Strong interpersonal andmunication skills with the ability to connect authentically and respectfully. Comfortable representing the resort in off-site, public-facing, and board-level settings. High level of professionalism, discretion, and emotional intelligence. Ability to work weekends, holidays, and peak programming periods. Passion for service, storytelling, and building meaningful guest experiences. Confidence in leading tours, presenting program information, and engaging with partners.