Job Description
COMPANY OVERVIEW
At Legal Resources, we believe everyone deserves affordable access to trusted legal support—and we've been making that a reality for over 30 years. As a leader and innovator in the legal benefits industry, we proudly partner with more than 1,200 organizations nationwide, including government agencies, educational and medical institutions, IT companies, and associations. Our mission is simple:
to provide individuals and families with reliable legal and identity theft assistance when they need it most. POSITION OVERVIEW
We're looking for a person who thrives on building relationships, enjoys public speaking, and naturally makes others feel valued and informed. As an Account Manager, you'll be the face of Legal Resources managing a portfolio of employer groups, ensuring employees understand and use their benefits while maintaining strong partnerships with HR teams, brokers, and benefit administrators. This role is ideal for candidates with a background in hospitality, sales, or customer engagement who excel at communication, organization, and creating positive experiences. KEY RESPONSIBILITIES
Build and Maintain Relationships:
Serve as the primary point of contact for approximately 90 client accounts, nurturing relationships with HR leaders, benefits staff, and brokers. Drive Engagement:
Develop creative strategies to increase employee participation and benefit utilization within client groups. Conduct Presentations:
Deliver engaging, informative presentations both virtually and in-person at client meetings, employee orientations, and benefit fairs. Ensure Client Success:
Monitor client satisfaction and retention, resolve issues quickly, and proactively identify ways to enhance value for clients. Collaborate Across Teams:
Work closely with internal departments and brokers to coordinate communications, marketing updates, and renewal activities. Represent the Brand:
Attend regional events, benefit fairs, and client sessions as a professional ambassador for Legal Resources. Organize and Execute:
Manage schedules, plan logistics, track participation data, and maintain accurate records in CRM and reporting tools. QUALIFICATIONS AND SKILLS
Education/Experience:
Associate's or Bachelor's degree or equivalent professional experience. 3+ years of experience in account management, hospitality, sales, or customer success preferred. Required:
Multi-region driving and ability to travel as needed. Exceptional Interpersonal Skills:
You enjoy meeting new people, listening to their needs, and making meaningful connections. Strong Communication Abilities:
Confident public speaker and clear, engaging communicator (written and verbal). Organizational Excellence:
Skilled at juggling multiple client accounts, deadlines, and priorities with minimal supervision. Customer-Centric Mindset:
Naturally service-oriented, with a focus on creating positive client and member experiences. Motivated and Resourceful:
Self-starter who takes initiative, solves problems, and thrives in dynamic environments. Collaborative Spirit:
Works well in team settings and enjoys cross-department collaboration. Additional Requirements :
Must have a valid Driver's License and reliable transportation (travel required). Ability to lift up to 25 lbs. for event materials and setup. Must complete Certified Identity Protection Advisor (CIPA) training within 90 days of hire. COMPANY CULTURE
Working at Legal Resources means being part of a supportive and collaborative team environment where your contributions truly matter. We offer a welcoming workplace culture, professional development opportunities, and excellent employee benefits designed to support your personal and professional well-being. If you're passionate about making a difference, enjoy working in a dynamic environment, and want to be part of a company that values innovation and people, we'd love to have you on our team. Job Type:
Full-time Pay:
$75,000.00 - $90,000.00 per year Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Experience:
Account Management:
2 years (Required) Work Location:
In person
