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Director of Supplier Performance Management
Job
Microsoft
Redmond, WA (In Person)
Full-Time
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Job Description
Define and execute a global supplier management strategy, including performance frameworks, governance models, and standardized processes. Drive supplier performance metrics (SLAs, KPIs), ensuring accountability and continuous improvement. Lead supplier segmentation and engagement strategies to optimize value, risk mitigation, and operational reliability. Lead a team managing a portfolio of global programs focused on supplier performance, escalation management, and operational excellence. Establish and drive a consistent Rhythm of Business (ROB) to improve supplier outcomes and stakeholder alignment. Oversee program health, including timeline, risks, dependencies, and measurable outcomes. Drive data-driven decision making by leveraging analytics to identify trends, risks, and optimization opportunities. Provide executive-level insights into supplier performance, risks, and opportunities. Partner with datacenter operations, engineering, finance, and sourcing teams to ensure alignment on supplier priorities and outcomes. Act as a trusted advisor to datacenter operations, influencing decisions and aligning suppliers to business needs. Translate the organizational vision into team priorities. You'll also translate strategy into team priorities and gain buy-in from stakeholders, partners, and customers Embody our culture and values. Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience. 6+ years management (e.g., people, project, process, vendor, change) experience. These requirements include, but are not limited to the following specialized security screenings: Master's Degree in Business, Operations, Finance or related field AND 10+ years program management experience, process management, process improvement OR Bachelor's Degree in Business, Operations, Finance OR related field AND 12+ years experience in program management, process management, process improvement. 8+ years people management experience. Commercial understanding and experience working with contracts for relevant categories (General Contractors, Mechanical & Electrical Equipment, Construction Services, Operations Services). Knowledge of data center industry and experience managing a variety of project delivery methods - ability to lead a project team in defining risk and developing the appropriate contracting and compensation approach. Experience effectively interacting with diverse groups across organizational levels. Familiarity with common process improvement methodologies (Lean, Six-Sigma, etc.) and ability to facilitate change management. Ability to implement new processes and get buy in from a cross functional team. Operations experience in one or more key categories including Data Center Equipment, Mechanical & Electrical Equipment or IT Hardware. Experience in Supply Chain vendor management.