Speaker Support Specialist

Speaker Support Specialist Prime 8 Consulting - 4.5 Redmond, WA Job Details Full-time $23 - $28 an hour 2 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Referral program Qualifications Microsoft Outlook Logistics management Inventory management Event coordination Project planning Catering Mid-level Task prioritization Project management methodology Pivot tables Ad-hoc reporting Leadership Communication skills Time management Excel data analysis Stakeholder management Full Job Description Speaker Engagement Manager - On-Site Overview Prime 8 Consulting provides Speaker Specialists to support our client in the execution of Customer Experience Team Executive Engagements. The Speaker Specialist role supports world-class customer and account team experiences. What You'll Do Operational Excellence (25%)

Local Speaker Data Reports:

Become an expert with our internal reporting tools and work closely with our internal tools team for monthly and ad-hoc reporting across all centers. Provide feedback on tools for ongoing reporting improvement

Speaker Pool Hygiene & Updates :

Track speaker community for speaker sign-ups, current speaker status and speaker deactivations. Support speaker communication for any speaker pool hygiene campaigns. Track and report on escalations

Speaker Specialist Playbook:

Maintain and keep speaker specialist playbook updated with process guidelines to enable cross-center process alignment and new speaker specialist training.

Speake Hub and Speaker Content Maintenance:

Ensure speaker facing content updated with latest speaker information from onboarding to training material.

Strategic Speaker Program Initiatives:

Provide guidance on new speaker strategies and implementation to support planning and execution.

Integration:

Shared management and strategic alignment between speaker specialist function in regard to identifying speaker or speaker groups for customer engagements. Speaker Engagement (25%)

Local Speaker Onboarding:

Manage the speaker onboarding process from beginning to end, including pre-work, orientation, post-work, follow-up calls, session observations, and tracking.

Local Speaker Profiles:

Manage Speaker Profiles and Speaker Pools, register new speakers, process deactivations, and reflect accurate data for delivery teams and other stakeholders.

Speaker Surveys:

Support semi-annual and ad-hoc surveys in terms of speaker outreach and analysis. Review previous survey and provide guidance on future survey questions.

Speaker Communications:

logistic support for broad speaker communications as advised by the Speaker Program Director Speaker Excellence (15%) Speaker 101

Training:

Manage 101 training logistics, registration and training presenter schedule for the four 101 speaker training modules starting with speaker training 101 and 102 technical training.

Local Speaker Training:

Coordinate registration, speaker training nominations based on speaker scores and number or session. Speaker training

Event Coordination:

Manage event logistics such as room reservation and catering, including logistics arrangement with speakers including training recording or in-person training sessions. Rewards and Recognition (15%)

EBC Annual Awards:

Provide data to EBC award selection team on top speakers and quarterly award nominees. Provide full event support for annual EBC awards including catering, staging invitations.

Quarterly and Monthly Awards:

Manage nominations, logistics and recording of quarterly and monthly speaker award winners. Based on speaker survey results provide list of nominees for awards.

Gift Inventory:

Manage inventory, and as advised distribution of speaker gifts. Recommend and order gifts per budget and FY25 plan guidance.

Climate Pledge Arena Speaker Events:

Manage Responsibility Detail:

Community (20%)

Speaker Newsletter Support:

Provide profiles of new and high performing speakers for inclusion in monthly and quarterly newsletters

Speaker Event Support:

Manage invitations, event logistics such as catering, room bookings and technical requirements for events.

Topic Owner Speaker Event Support:

Keep inventory and event details of Topic Owner speaker events. Support event logistics as determined by speaker program director. What You'll Have Excellent Communication Skills. Experience in project and program management methodology and techniques. Ability to take leadership and stakeholder management skills. Strong time management and prioritization skills. Experience in project planning. Creativity and leadership skills through influence. Strong verbal and written communication skills. Problem solving. Adaptability. Ability to work autonomously and take initiative.

Proficient:

Microsoft suite (Office, Outlook, Excel (Pivot tables, etc), PowerPoint) & Microsoft forms Ability to work onsite. Prime 8 is a highly respected, woman-owned management consulting firm. We use innovative and outcome-driven approaches to deliver solutions that create lasting results, even after we're gone. The deep expertise of our talented consultants help companies turn ideas into action, implement organizational change, and get products to market quickly using modern practices and technologies. The Prime 8 family of consultants stands out from the crowd. As a group of high-achievers, we hold each other accountable for exceptional work that is built on integrity, honesty, and excellence. We do what we say and finish what we start. Together, we make an impact, have fun and do better for each other and for our customers.

Compensation:

Prime 8 uses different pay ranges based on level of position, relevant experience and specific candidate location. The pay range for this role is between $23-28 per hour (based on full time employment), plus employee benefits.

Employee Benefits:

Prime 8 offers a rich package of excellent Medical, Dental (including orthodontic) and Vision insurance (for employees and their families) for eligible employees. Prime 8 offers Paid Holidays and Paid Time Off, a 401K Plan, company paid Group Life, STD, LTD, and employee paid Life Insurance and Long Term Disability options. Prime 8 offers a great referral bonus program for our employees as well. Check out our additional employee benefits! Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prime 8 Consulting, we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your background/experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the candidate we are looking for, whether for this role or other roles we have in the future. Prime 8 is committed to keeping our candidates safe. Due to increased phishing and scam attempts within the job market, we have developed this guide to help you stay informed and detect potential threats: Protect Yourself Against Phishing