Museum Rentals & Overnight Program Coordinator

Wisconsin Maritime Museum Location:

75 Maritime Drive, Manitowoc, WI 54220

Job Title:

Museum Rentals & Overnight Program Coordinator Reports to:

Executive Director Job Type:

Full-time (40 hours per week), anticipated weekly schedule is Tuesday through Saturday.

Compensation:

$16-18/hr full time non-exempt Position Summary The Museum Rentals Coordinator manages the full lifecycle of venue bookings and group overnight stays at the Wisconsin Maritime Museum and aboard the USS Cobia submarine. This position requires a balance of hospitality, logistics management, financial tracking, and cross-departmental teamwork. Primary Responsibilities

Client Communication:

Serves as the primary point of contact for all rental inquiries and overnight bookings.

Reservation Management:

Coordinates scheduling, tracks dates, and manages capacity limits for the museum and submarine.

Financial Administration:

Issues invoices, tracks payment deadlines, and processes final event payments.

Logistics Coordination:

Aligns event requirements with internal team schedules, security, and facility guidelines.

Visitor Experience:

Ensures high customer satisfaction by resolving guest questions and setting clear expectations.

Staff Management:

Facilitate hiring, onboarding, continued training, and scheduling of part-time staff for submarine overnights. Essential Skills & Qualifications

Experience:

One (1) to three (3) years' experience in hospitality, reservations, and/or in a customer service environment.

Organization:

Track multiple concurrent bookings, payment schedules, and staffing needs in an efficient manner.

Communication:

Excellent communication skills (written and verbally). Ability to explain to diverse groups the rental options and billing terms for each museum space, as well as overnight expectations aboard the submarine.

Interpersonal Skills:

Builds relationships with museum staff, volunteers, board members, educators, corporate clients, families, among others.

Problem Solving:

Handles smoothly last-minute scheduling changes, venue constraints, or guest accommodation needs.

Demeanor:

Enthusiastic and energetic approach to building public awareness of the museum—its programs and facilities.

• Pleasant and courteous manner, in person, in email, and on the telephone.
• Strong initiative and solid organizational skills.
• Familiarity with general office equipment and procedures. Competency in, and familiarity with, computers; knowledgeable in Microsoft Windows, MS Office software, and Google Suite.
• Familiarity or the ability to become knowledgeable with the front and backend of the museum's current POS system (Square)
• Ability to work well with staff, volunteers, and the public.
• Provide operational support for programs, events, rentals, and special projects, which may require flexing hours to accommodate last minute needs, including coverage for overnight programming on the submarine.
• Maintain compliance with safety standards, emergency procedures, and museum-wide policies.
• Ability to work in a variety of environments, including indoor, outdoors, and spaces aboard USS Cobia.
• Ability to respond to urgent facility issues, including after-hours needs.
• This job description is intended to convey information essential to understanding the scope of the Museum Rentals Coordinator position and it is not intended to be an exhaustive list of qualifications, duties, or responsibilities associated with the job.

Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Employee discount Free parking Health insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person