Project Manager

Professional Search Group OC is partnering with a growing Managed Services Provider (MSP) in Orange County to identify an experienced Project Manager to support operational execution and client onboarding initiatives. This role will serve as a critical liaison between Operations, Engineering, and Leadership to ensure new client contracts, projects, and service obligations are successfully implemented and delivered. The ideal candidate has strong project management experience within IT services, managed services, telecommunications, or technical operations environments and can effectively coordinate across teams to drive execution, timelines, and deliverables.

Project Manager Responsibilities:

Manage the end-to-end lifecycle of client implementation projects, from contract handoff through completion. Act as the primary liaison between the Engineering team, Operations Specialist, and Operations Director to ensure alignment on project scope, deliverables, and timelines. Translate client contractual obligations into actionable project plans and operational workflows. Coordinate resources, scheduling, and task assignments across technical and operational teams. Track project milestones, risks, dependencies, and deliverables to ensure timely execution. Facilitate internal meetings and client touchpoints to provide updates, gather requirements, and resolve issues. Partner with the Operations Specialist to support order management, billing coordination, moves/adds/changes, and service transitions. Monitor implementation progress and proactively address roadblocks or scope changes. Maintain project documentation, timelines, and status reports for leadership visibility. Ensure a smooth transition from implementation to ongoing managed services support.

Project Manager Qualifications:

3+ years of project management experience, preferably in MSP, IT services, telecommunications, or infrastructure environments. Strong understanding of technical project coordination, service delivery, and operational workflows. Experience collaborating with Engineering, Operations, and Client Success teams. Ability to manage multiple concurrent projects in a fast-paced environment. Strong organizational skills with excellent attention to detail. Excellent communication skills with the ability to work cross-functionally and client-facing. Proficiency in project management tools such as Asana, Monday.com, Smartsheet, or similar. Familiarity with telecom carriers (e.g., AT&T, Lumen Technologies) is a plus.

Preferred:

PMP certification or formal project management training. Previous experience in client onboarding, service implementation, or carrier/vendor management. Experience working in a managed services or telecom brokerage environment. This is an excellent opportunity for someone who thrives in a highly collaborative environment and enjoys bringing complex client solutions to life while bridging the gap between technical teams and operational execution.

Pay:

$90,000.00 - $100,000.00 per year

Work Location:

In person