Job Description
About the
Role:
CBRE Global Workplace Solutions (GWS) is seeking a highly strategic and dynamic Sr. Account Management Director to lead one of our most high-profile global partnerships. This is a significant leadership opportunity overseeing a complex, fast-paced, and globally integrated account spanning approximately 30 million square feet, 1,000 FTEs, and $15-20M in annual scope. Reporting directly to the Global Alliance Director, this role will be responsible for driving end-to-end account performance across Americas (AMS), APAC, and EMEA, with regional Alliance Directors reporting into this leader. The Sr. Account Management Director will unify global strategy and execution, ensuring a consistent, high-performing delivery model across Operations and Facilities Management (FM). This role operates at the center of a highly visible and evolving partnership, interfacing directly with the client's global portfolio leadership and cross-functional stakeholders including HSE and Procurement. Success requires exceptional program management discipline, operational rigor, and the ability to drive clarity and action in a rapidly changing environment. The ideal candidate will bring a proven ability to manage complexity, document and execute structured programs, communicate with precision, and build deep client trust through consistent follow-through and results. The position will lead a team of 6-7 direct reports, including a Global Engineering Lead and regional Alliance Directors, bringing together diverse workstreams into a cohesive global strategy and delivery framework. This is a global role with significant international travel expectations of approximately 40% What You'll Do:
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work. Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects. Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts. Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance. Verify the timely and successful delivery of solutions according to client needs and objectives, as well as contract specifics. Consult with internal and client teams to define project requirements, investigating various approaches to attain end results. Apply deep knowledge of multiple disciplines, broad industry knowledge, and commercial awareness to drive financial and functional performance within disciplines and across the business. Conceptualize new methods, techniques, processes, and standards across job disciplines or functions. Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking. Set and manage targets with broad impact on the function, business segment, or regional results. Lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Negotiate with senior leaders across the business, customers, and external parties with divergent interests to reach agreements of strategic importance. What You'll Need:
Bachelor's degree preferred with 12-15 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, rewarding performance, and retention is preferred. Ability to exchange sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to motivate the team to achieve broad operational targets with impact across own job discipline, multiple job disciplines, and the department. In-depth knowledge of Microsoft Office products (e.g., Word, Excel, Outlook). Expert organizational skills with an unrivaled inquisitive mindset.
