Job Description
What to Expect We are seeking a highly organized and detail-oriented PM, Service Campaigns & Demand Reduction to lead the execution of service campaigns, technical program initiatives, and process improvements for Tesla's Semi program. This role will collaborate with engineering, compliance, technicians, and service teams to ensure campaigns are delivered efficiently, compliantly, and in alignment with customer needs. The ideal candidate will have a strong background in technical program management, data analysis, and cross-functional coordination.
What You'll Do Manage Service Campaigns:
Oversee the full lifecycle of service campaigns (e.g., recalls, technical fixes, campaigns, compliance initiatives), including data gathering, stakeholder coordination, and field execution Collaborate Cross-Functionally:
Work with engineering, compliance, technicians, and service teams to align on technical requirements, regulatory standards, and campaign objectives Drive Process Improvements:
Audit historical campaigns for accuracy, technical content, and compliance, and recommend enhancements to streamline processes Support Technical Documentation:
Maintain internal policy documentation, technical program tracking, and ensure all campaign activities align with engineering and regulatory needs Data-Driven Decision-Making:
Gather and analyze data from service quality, field reliability, and program managers to validate campaign feasibility and drive business cases Stakeholder Communication:
Present findings and campaign plans to component engineers, field reliability teams, and senior executives Coordinate with Internal Teams:
Collaborate with Communications, Service Programs, and GSD to publish technical documentation, customer-facing materials, and manage recall and campaign communications. Audit and Execute Campaigns:
Ensure campaigns are executed accurately, with a focus on reducing service demand and improving operational efficiency What You'll Bring Bachelor's degree in Engineering, Business, or a related field (or equivalent experience). 3+ years of experience in technical program management, service campaigns, or a similar role Proven ability to manage cross-functional projects and coordinate with engineering, compliance, and service teams Strong analytical skills with experience in data analysis, process optimization, and documentation. Proficiency in tools like JIRA, Confluence and Excel Excellent communication skills, with the ability to present complex technical information to stakeholders Experience with service demand reduction, mobile solutions, or field reliability initiatives Familiarity with Tesla's internal systems (e.g., SCA, GSD, CCB). Background in compliance or regulatory standards. Ability to travel 25-30% Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $72,000 - $240,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
