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Oracle Project Manager AMS
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dotSolved
Pleasanton, CA (In Person)
Full-Time
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Job Description
Role Overview We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership. You will own the full AMS delivery experience
- from ticket hygiene and SLA compliance to executive communication and service improvement. Key Responsibilities Delivery & Operations Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage) Enforce ticket data hygiene
- accurate categorization, priority tagging, aging management, and resolution quality Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging Lead Incident, Problem, and Change Management aligned to ITIL best practices Stakeholder Management Act as the primary client contact, including C-level and VP-level stakeholders Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs) Manage escalations with composure; build long-term trusted advisor relationships Team Leadership Guide and mentor a cross-functional team of functional consultants, technical analysts, and support engineers Challenge proposed solutions for correctness and Oracle best-practice alignment•no band-aid fixes Drive knowledge transfer, cross-training, and documentation discipline Reporting & Improvement Own AMS dashboards and executive reports•ticket trends, SLA metrics, CSAT, aging, and capacity Lead root-cause analysis on recurring issues and drive permanent resolutions Continuously benchmark and improve service delivery standards Required Qualifications 8-12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher) Proven AMS delivery track record with mid-to-large US enterprise clients Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM) Oracle EBS R12 exposure is a significant advantage Direct experience managing C-level and VP-level client relationships Proficiency with ServiceNow, JIRA, and MS Project or equivalent Strong ITIL v3/v4 command•Incident, Problem, Change, and Service Request Management Excellent executive communication and presentation skills Must be authorized to work in the US; Bay Area / Tri-Valley candidates preferred Preferred Qualifications PMP or PRINCE2 certification ITIL v4 Foundation or above Oracle Cloud certifications (Financials or SCM) Prior experience in a consulting or Oracle partner environment What You''ll Get High-impact role within a growing, specialized Oracle practice Direct visibility to practice leadership and strategic accounts Competitive US market compensation Hybrid work flexibility with access to key Bay Area client sites