Coordinator, University Union Information Desk, Pop-Up Shop & Special Projects University Enterprises, Inc.
- 4.0 Sacramento, CA Job Details Full-time $4,261
- $6,392 a month 16 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Childcare Paid sick time Qualifications Computer operation Report writing Operational risk management Word processing Process improvement Change management Team development Project management Team management Task prioritization Decision making Mentoring Recruiting Productivity software Staffing management Staff development Full Job Description The University Union is part of the Union WELL Inc.
, an auxiliary of Sacramento State and a California 501(c)3 not-for-profit corporation. The University Union facility, totaling approximately 220,000 square feet, currently houses food service operations, retail operations, multiple meeting and conference spaces, Associated Students, Inc., Student Organizations and Leadership offices, Women's Resource Center, PRIDE Center, KSSU Student Radio, Public Information Desk, Pop-Up Shop, Games Room, Union Gallery, Terminal Lounge (music/video digital media), Student Computer Lounge, Meditation Room, computer and printer workstations throughout the building, a University Police Service Center, and various open lounge spaces. The facilities provide services to over 31,000 students, as well as faculty and staff on campus. Visit the University Union ( https://theuniversityunion.com/ ) and Union WELL Inc. websites to learn more. Broad Scope & Function The Coordinator of the University Union Information Desk, Pop-Up Shop, and Special Projects assists with the management and direct supervision of the University Union Information Desk and Pop-Up Shop, and coordinates special programming, events, or services under the direction of the Assistant Director of Union Services and Operations. The Coordinators' responsibilities include overseeing the daily operations of the Information Desk and Pop-Up Shop, executing evaluations and assessments of area-specific services, and advising the Assistant Director of Union Services & Operations of policy or operational improvements. Additionally, the Coordinator is considered a "working coordinator" position, which means that, in addition to the supervisory duties associated with the position (time approval, performance management, goal setting, assignment of daily responsibilities, etc.), the Coordinator is also expected to perform many of the same duties as their employees. The Coordinator oversees the daily operations of the assigned Union Services area, plans events and programming, and assists in the day-to-day functions necessary to run their site and implement services. This may require work beyond the 40-hour work week and outside the regular campus office operating hours. Since the University Union is open on weekends and evenings, this position is typically involved in activities and supervision services during those times as part of the University Union's overall operations. In addition, the position will assist with creating and managing strategic initiatives and budget planning for the Information Desk and Pop-Up Shop, and Special Projects, monitoring expenses, and working with all University Union full-time staff and student staff to promote a successful customer experience. Reporting Relationship This position reports directly to and receives general supervision from the Assistant Director of Union Services & Operations. The Coordinator will supervise all program area staff, including part-time staff, casual employees, contracted services employees, and volunteers.
Salary Full range:
$4,261
- $6,392 per month Anticipated hiring range: $4,261
- 5,327 per month Benefits Participation in CalPERS Retirement Program Paid Vacation Time
- starting at 6.66 hours accrued/month Paid Sick Time
- 8 hours accrued /month Paid Holidays
- 14 paid holidays per year including paid time off the week between Christmas Day and New Year's Day as the CSUS campus is closed Excellent medical benefits
- 100% employer-paid medical & dental for employee-only coverage and low cost for family coverage Educational Assistance Program for employees and/or dependents Childcare subsidy Free membership to The WELL, Sacramento State's on-campus fitness center View a comprehensive list of all of the benefits at https://www.
enterprises.csus.edu/wp-content/uploads/UEI_Benefits-At-A-Glance-Brochure_Union_Well.pdf Application Instructions This position closes to new applicants on May 24, 2026. Your application will be reviewed after this date. Please include the following with your application: Resume If this document is not included, your application materials will not be considered. Please include your employment history in the "Employment Experience" section of your application in addition to submitting your resume. Conditions of Employment The selected candidate must furnish proof of eligibility to work in the United States. University Enterprises, Inc. is not a sponsoring agency (i.e. H-1B Visa). This is a full-time, non-exempt (eligible for overtime pay), benefited position that is covered under the California Public Employees' Retirement System. Continued employment in this position is dependent upon the mutual consent of University Enterprises and the employee, and either University Enterprises or the employee can, at any time, terminate the employment relationship at will, with or without cause. Duties and Responsibilities Creates, leads, and schedules a dynamic and motivated staff of approximately 10-15 part-time student employees using high-quality recruiting, hiring, training, mentoring, development, and evaluation processes. Analyzes and establishes proper staffing levels to meet program needs and safety standards. Implements innovative and efficient procedures, staff training, and accurate and timely communication strategies that ensure a positive guest experience. Manages the day-to-day operations of all assigned program areas, including ensuring courteous and professional customer service, maintaining a clean and safe work environment, monitoring transactions, replenishing inventory supplies, and evaluating operational performance. Manages the customer check-in process for all assigned program areas, and trains staff on check-in and check-out procedures, as well as services access policy enforcement. Trains staff on equipment check-in and check-out procedures, as well as enforcing access policy. Develops, coordinates arrangements, and directs programming for all assigned program areas, including recruiting and scheduling vendors. Assist in developing, preparing, and monitoring the budget for all assigned program areas. Assists the Assistant Director of Union Services & Operations and co-coordinators in organizing arrangements, setup, staffing, and tear-down for special events, activities, or projects, including but not limited to Phlagleblast, Night at the Union, Wish Upon a Star, Staff Appreciation events, and the Staff Development series. Monitors and reports on usage statistics for assigned service areas and participation statistics for special events. Performs basic software maintenance and troubleshooting tasks and communicates major issues and concerns with the Union WELL Inc. Information Technology (IT) department. Develops, implements, and coordinates equipment inspection standards and equipment use checklists within all assigned program areas. Tracks equipment usage and upkeep with standard industry advancements. Works closely with Union WELL Inc. Marketing staff to develop and implement comprehensive communication and outreach marketing plans for all assigned program areas. Works with the Assistant Director of Union Services & Operations to collaborate with other campus departments, student organizations, and divisions in conducting information sessions about all assigned program areas. Responsible for ensuring facility supervision and security during all hours of operation and assisting with injury and incident management as needed. Works with staff and guests on complex issues as they arise and helps resolve any concerns by updating the Assistant Director of Union Services and Operations, as necessary. Assists the Assistant Director of Union Services & Operations with creating a strategic plan that is receptive and responsive to students, faculty, staff, and guests' input regarding programs and services. Assists with the creation and management of an annual project list and budget for all operations within related areas of oversight. Works with the Assistant Director of Union Services and Operations to track physical inventory, compile inventory reports, and make recommendations for future inventory purchases within areas of oversight. Assists with developing and implementing safety and risk management training for all staff. Ensures all activities are conducted per established and approved rules and regulations that address guests'/ customers' safety as a high priority and establish service standards. Responsible for risk management associated with all assigned program areas. Consults as needed with the Assistant Director of Union Services and Operations and proposes appropriate policy changes to provide a safe environment for all. Participates in the University Union's building safety committee. Assists with the facilitation of staff emergency training and preparedness drills. Recommends future program modifications using structured member feedback through ongoing evaluations, focus groups, and surveys. Makes improvements, recommends innovations, and changes that enhance the programs and facility. Assists with creating student learning objectives and an assessment program that will demonstrate the attainment of skills, knowledge, and overall personal growth as a result of participation in these programs, student employment, or as a volunteer. May work occasional evenings and weekends based on staffing and program needs. Performs other duties of a similar nature as requested by Assistant Director of Union Services and Operations and, when designated, can act in the absence of the Assistant Director of Union Services and Operations. Minimum Qualifications Bachelor's Degree in Education, Business Administration, Communications, Marketing, Recreation Administration, or related field, or equivalent combination of education and professional work experience. Demonstrated experience in facility management or operations within a student union or equivalent experience in another public, service-related setting. Demonstrated supervisory or management experience, including recruiting, training, coordinating, mentoring, and evaluating a diverse workforce. Knowledge of budgeting and risk management. Ability to direct management goals, facilitate change, and create and implement innovative programs. Demonstrated ability to work independently with little direction and coordinate many different tasks, determining the importance of each, setting deadlines, and completing projects accordingly. Excellent verbal and written communication skills, interpersonal skills, and skills to effectively function as part of a team. Demonstrated experience effectively communicating and working with all levels of employees and/or customers while maintaining a professional demeanor and exercising tact and good judgment. Ability to compile, prepare, write, and review reports. Demonstrated experience working with computer applications, including word-processing, spreadsheet, presentation, and email software, such as the programs in the Microsoft Office Suite. Ability to work effectively and cooperatively with students and staff with diverse cultural backgrounds. Must be able to work a varying schedule, including evenings and weekends. Ability to establish and maintain effective working relationships with various staff and the surrounding campus community. Must pass a background check, which may include fingerprinting. Must continue to meet the established standards. Preferred Qualifications Excellent leadership and decision-making skills. Knowledge of the role of Student Unions in higher education. Skill in working in a fast-paced environment with numerous interruptions while maintaining a professional atmosphere. Excellent conflict resolution skills. Value customer service, honesty, integrity, team development, and student development. Physical Requirements Sit for extended periods; frequent movement; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computers, telephones, calculators, copy machines, fax machines, printers, and scanners. Ability to lift up to 20 pounds. Working Conditions With or without a reasonable accommodation: Work is performed in an office environment with frequent circulation between the various desk operations; continuous contact with students and staff; frequent contact with the campus community and the public. Work Schedule 40 hours per week Monday-Friday 8:00 am
- 5:00 pm Fully in-person May need to work a varying schedule, including evenings and weekends
