Senior Director of DGR Ops & Special Projects

Senior Director of DGR Ops & Special Projects Goodwill Industries of Orange County CA Santa Ana, CA Job Details $135,200 - $166,400 a year 1 day ago Qualifications Revenue growth Team development Key Performance Indicators Driver's License Store management Profit & Loss statement Project leadership Profit and loss analysis Retail management Senior leadership Full Job Description

PURPOSE OF POSITION

The Senior Director of DGR Operations and Special Projects is responsible for driving retail performance across Goodwill of Orange County's store network while leading high-impact strategic initiatives that enhance operational effectiveness and mission delivery. This role owns key retail KPIs, elevates the customer and donor experience, and builds the systems and processes required to scale. In parallel, it leads cross-functional special projects that unlock growth, improve efficiency, and strengthen the overall retail model. As a senior leader, this position partners closely with executive leadership to translate strategy into execution—ensuring strong financial performance while advancing Goodwill's mission.

COMPETENCIES

Strategic Leadership and Decision-Making Change Management Talent Leadership Retail Operation Management, and DGR Operations Financial & Business Acumen Supply Chain & Logistics Compliance and Risk Management Technology and System Proficiency Strategic, hands-on leader with a results-oriented mindset.

MINIMUM JOB REQUIREMENTS

: Valid California Driver's License, liability insurance, and a DMV record acceptable to Goodwill's insurance company. Ability to attend business meetings and work extended hours. Travel on organizational business as required. 10+ years of multi-unit retail leadership experience Proven ability to drive revenue growth and operational performance. Strong financial acumen with KPI and P&L ownership. Experience leading cross-functional initiatives or special projects. Track record of building high-performing teams.