Service Response Coordinator

Service Response Coordinator Mantis Innovation - 2.8 Denver, CO Job Details Full-time 3 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Parental leave Vision insurance 401(k) matching Qualifications Data entry Full Job Description Mantis Innovation provides managed facility services and turnkey program management with technology-enabled solutions that target the entire building footprint. We look at the entire facility—inside and out—and can impact 70% of what a building operator allocates critical budget dollars toward, including: Strategic electricity and natural gas procurement, renewable energy, and demand response; climate impact reduction and reporting, net zero strategies, and sustainability planning; roofing, solar, HVAC assessment management, pavement, building envelope, data center optimization, and EV charging; lighting/LED retrofits, HVAC/mechanical systems, and BMS/BAS improvements and implementation. This role owns the intake, coordination, and resolution of client service requests across a national portfolio. It ensures incoming issues are triaged quickly, appropriate resources are identified and dispatched, and work is completed with clear communication and minimal disruption to the client. The role serves as a central coordination point for service activity across multiple service types, supporting clients, project teams, and contractors to deliver fast, accurate, and reliable outcomes.

OUTCOMES

(SCORECARD

FOR SUCCESS

) Service requests triaged and dispatched within defined SLA 95%+ of service requests resolved without escalation or client complaint All work orders and service records entered accurately within 24 hours Contractor invoices processed within 3 business days of receipt Client updates provided within agreed timelines for 100% of active requests