Job Description
Project Operations Manager - ServiceNow Solutions Raymond James Financial, Inc. - 3.8 Saint Petersburg, FL Job Details Full-time 2 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Parental leave Vision insurance Life insurance Qualifications High school diploma or GED Stakeholder relationship building Stakeholder management Full Job Description Job Description Summary The Project Operations Manager drives execution, coordination, and visibility across three ServiceNow teams under the Director of ServiceNow Solutions. Partnering closely with the Demand Manager, this role ensures KTLO work, internal initiatives, and enhancements are effectively managed, clearly communicated, and delivered with predictable outcomes. This role focuses on operational discipline, Agile facilitation, and stakeholder alignment—ensuring teams are working efficiently and stakeholders have full transparency into priorities, timelines, and testing.
Job Description Please note:
This role is not eligible for Work Visa sponsorship, either currently or in the future. This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month. Responsibilities:
Operational Delivery & Coordination Manage KTLO work, enhancements, and internal initiatives across multiple ServiceNow teams Align work intake and prioritization with demand management and team capacity Maintain end-to-end visibility of all in-flight and upcoming work Agile Execution & Team Enablement Facilitate stand-ups, planning sessions, and backlog reviews Remove blockers and drive issue resolution to maintain delivery momentum Coordinate work across teams to ensure alignment and efficiency Visibility & Reporting Provide clear, consistent reporting on workload, progress, and timelines Build and maintain dashboards or tracking mechanisms for leadership visibility Ensure transparency into priorities, risks, and dependencies Release Planning & Execution Support planning, sequencing, and execution of work across teams Ensure readiness for development, testing, and deployment Align stakeholders on delivery timing and testing expectations Stakeholder Communication Execute structured communication plans across stakeholders Clearly communicate timelines, impacts, risks, and delivery expectations Serve as a central coordination point between teams and stakeholders Risk & Process Management Identify, track, and mitigate risks and dependencies Drive continuous improvement in intake, tracking, and delivery processes Promote consistent ways of working across teams Skills:
Strong experience managing operational delivery and internal project work in Agile environments Proven ability to coordinate across multiple teams and priorities Excellent communication and stakeholder management skills Strong organizational and reporting capabilities, with focus on visibility Proactive problem-solving and risk management mindset Ability to influence without authority and drive alignment Licenses/Certifications:
PMP is a plus CSA is a plus ITIL Foundation Certification is a plus Education High School (HS) (Required) Work Experience General Experience - 6 to 10 years Certifications Travel Less than 25% Workstyle Hybrid The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-TC1
