Project Manager

at Quest Diagnostics Inc in Wood Dale, Illinois, United States Job Description Job Description We are seeking a highly analytical and result driven Project Manager to lead a variety of projects supporting strategic growth opportunities, retention of key account customers, and regional objectives in Customer Solutions Department. This role will lead projects and working teams to effectively initiate, plan, execute, monitor with data, and complete objectives to drive growthwith new customers, client retention and improve marginswith preventive problem solving and measuring project success against data driven measures/KPIs. This role will act as the operational point person for our new key accounts partnerships, assuring that they have a flawless startup. This position will work closely with Commercial Sales as a liaison between all of Quest Diagnostics' services - Laboratory Testing & Services, IT connectivity, Billing and Pricing, Patient Services, Finance, Logistics and/or Field Processing, Customer Solutions, providing an overall outstanding experience as a new Quest Diagnostics customer during the transition from their previous laboratory. This role is ideal for a strong problem solver with a continuous improvement mindset who excels at project management, analysis and leading cross functional teams through ambiguity.

Pay Range:

$80,700 - $98,000/ year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Medical/Prescription Drugs
• Dental
• Vision
• Flexible Spending Accounts (FSAs)
• Supplemental Health Plans
• 401(k) Plan - Company match dollar-for-dollar up to 5%
• Employee Stock Purchase Plan (ESPP)
• Supplemental Life Insurance
• Dependent Life Insurance
• Short- and Long-Term Disability buy-up
• Blueprint for Wellness
• Emotional Well-Being Resources
• Educational Assistance
• Paid time off /

Health Time Responsibilities:

Work collaboratively with Commercial Sales to coordinate activities that maximize client satisfaction. Provide personal contact to assigned new strategic accounts to ensure they have a flawless start-up experience and ensure successful processes for business as usual. Proactively evaluate customer needs and requirements to create optimal service delivery options for assigned "at-risk" customers who have serious concerns or challenges in doing business. Monitor health of the account progressively using measures of success to ensure flawless implementation and hand off of new business. Customer Onboarding Ability to prepare and attend Client Business Review meetings Partner with Commercial Sales as soon as the target customer has been identified. Learn from all parties involved what the value proposition is that has been presented to the customer as well as their key needs to ensure a seamless transition. Understand all aspects of the Customer from the Sales Director, Commercial Sales Representative, Connectivity, Billing and Patient Service perspective. Evaluate all information received and create a start-up plan based on what is learned. Plan will include a key communication strategy, including leading regular calls during the client set up and launch process with other key leaders to ensure operational readiness. Develop a strong working relationship with all functional leaders and stakeholders involved through regularly scheduled meetings. Schedule and conduct initial training sessions for key customers. Conduct follow-up or retraining sessions, if necessary. Document and communicate onboarding progress, risks, and go-live readiness using standard onboarding approach via Smartsheet. Be physically present prior to and during the customer's critical "go live" time which may be several days or several weeks, whatever the need assessment dictates. Travel can be as high as 40%. Set up and monitor accounts through the monitoring process. Review outcome using measures of success for initial 90-day period and 12-months post go-live. Act as a change management agent to drive teams and the region toward success. Evaluate and communicate cash flow risks. Skill to communicate effective to "know your audience" Customer Retention Evaluate all information received and create a "risk-repair" plan based on what is learned. Coordinate... For full info follow application link.

Equal Opportunity Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets To view full details and how to apply, please login or create a Job Seeker account