The
- Senior Director, Project Management Office
- is a senior‐level leadership role responsible for the end‑to‑end strategy, governance, and delivery of large and small scale internal construction projects across Canada and the United States.
This role combines enterprise program management discipline with hands‑on construction project leadership, ensuring complex internal build‑outs, renovations, and workplace transformations are delivered safely, on time, on budget, and in alignment with corporate standards. This position has direct leadership accountability for a team of professionals (Project Managers and Coordinators) and acts as the senior internal owner for construction delivery process.
Position Responsibilities:
- Enterprise Construction Program Leadership
- + Provide executive leadership over a portfolio of internal construction projects, including office build‑outs, renovations, relocations, space reconfigurations, and tenant infrastructure upgrades.
+ Own end‑to‑end delivery from early planning and concept design through working drawings, construction execution, commissioning, and post‑occupancy stabilization. + Accountable for scope clarity, constructability, sequencing, and delivery outcomes. + Establish and enforce program governance, delivery standards, controls, and reporting across all capital initiatives.
- Construction Delivery & Technical Oversight
- + Lead and oversee Construction Project Management activities, including: + Development and review of working drawings + Coordination with architects, interior designers, electrical consultants, and specialty vendors + Direct management of construction companies and general contractors + Drive resolution of site issues, change orders, and delivery risks while maintaining productivity, safety, and schedule.
+ Stay current with industry trends, regulatory requirements, and internal workplace standards to continuously improve delivery quality.
- Strategic Planning & Stakeholder Partnership
- + Partner internally with Design, Operations and Customer Relationship Management colleagues to execute on delivery of workplace and space needs. + Act as a senior advisor to executive leaders on construction feasibility, cost optimization, phasing, and delivery strategy.
- Financial, Risk & Controls Oversight
- + Own accountability for capital budgets, forecasts, financial controls, risk management, and executive reporting. + Identify and proactively mitigate risks including cost escalation, schedule slippage, construction safety concerns, and operational disruption. + Maintain accountability for post‑construction deficiencies, warranties, and close‑out activities.
- People Leadership & Organizational Enablement
- + Lead, coach, and develop a cross‑border team of direct reports across Canada and the U.S. + Set clear expectations, performance objectives, and development plans to build a high‑performing team. + Foster a culture of strong communication, accountability, safety, and collaboration.
- Required Qualifications
- + 10+ years of progressive experience leading internal construction projects within large, multi‑site organizations.
+ Proven experience as a Construction Project Manager leading working drawings, contractor execution, and on‑site delivery. + PMP designation required. + Strong experience managing architects, designers, electrical consultants, and construction firms. + Demonstrated success leading teams across multiple geographies. + Strong financial acumen with experience managing capital budgets, forecasts, and vendor costs. + Exceptional communication skills with the ability to influence executive stakeholders and external partners.
- Leadership Competencies
- + Strong, visible people leader capable of managing large, cross‑functional and cross‑border teams.
+ Confident, hands‑on construction leader with the ability to balance strategic oversight and practical execution. + Clear, persuasive communicator with contractors, consultants, and senior executives. + Decisive problem solver with a proactive approach to risk, safety, and delivery challenges. + Results‑driven leader committed to operational excellence and continuous improvement.
- _When you join our team:_
- + We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. _If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance_ . The role being advertised is an existing vacancy.
- Acerca de Manulife y John Hancock
- Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
- Manulife es un empleador que ofrece igualdad de oportunidades
- En Manulife/John Hancock, valoramos nuestra diversidad.
Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
- Referenced Salary Location
- Toronto, Ontario
- Modalidades de Trabajo
- Híbrido
- Salary range is expected to be between
- $125,100.
00 CAD - $175,100.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
