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Service Designer

Job

BirdsVue LLC

Waltham, MA (In Person)

Full-Time

Posted 4 days ago (Updated 3 days ago) • Actively hiring

Expires 7/1/2026

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Job Description

Senior Service Designer
AGENCIES/RECUITERS DO NOT SUBMIT
Introduction We are seeking a talented Service Designer/UX professional to join our team and work with a utility client. As a Service Designer, you will be responsible for creating seamless and user-friendly experiences for our clients'' customers. You will collaborate with cross-functional teams to design and implement innovative solutions that enhance the overall customer experience. Responsibilities Lead the design and development of service solutions that meet the needs of the utility client''s customers Conduct user research to understand customer behaviors, preferences, and pain points Create user personas, customer journey maps, and service blueprints Collaborate with stakeholders to define project requirements and goals Design and prototype digital and physical service touchpoints Test and iterate on service designs based on user feedback and usability testing Ensure consistency and coherence across all service touchpoints Stay current on industry trends and best practices in service design and UX Communicate design concepts and recommendations to internal teams and clients Work closely with developers and other team members to implement service solutions Requirements Required Skills Proven experience as a Service Designer, UX Designer, or similar role Strong understanding of user-centered design principles and methodologies Proficiency in design tools such as Adobe Creative Suite, Sketch, or Figma Excellent communication and collaboration skills Ability to manage multiple projects and deadlines simultaneously Experience working in agile development environments Preferred Skills Experience working with utility clients or in the energy sector Knowledge of service design frameworks such as Service Design Thinking or Design Thinking Experience conducting usability testing and user research Ability to create interactive prototypes using tools like InVision or Axure Understanding of front-end development technologies such as HTML, CSS, and JavaScript