Job Description
Program Manager•
Technical Accounts & Customer Success Location:
Littleton, MA Base Salary:
$100,000•115,000 + Quarterly Bonus Potential Benefits:
Medical, Dental, Vision, FSA, 401k, PTO, Sick Time, Holidays Job Type:
Full-Time Start Date:
ASAP Typical Hours:
M-F, 8 AM
•5 PM (some flexibility) Sponsorship is not available Program Manager•Technical Accounts & Customer Success Description Our client, an international technology solutions provider, is seeking a Program Manager to join their team in Littleton, MA. This role serves as a key liaison between customers and internal operations, ensuring programs are executed efficiently from new product introduction and production kickoff through ongoing operational support and long-term account management. This is a highly cross-functional, customer-facing position focused on coordinating internal teams, managing ongoing customer programs, and identifying operational improvements that strengthen long-term partnerships. Program Managers will typically oversee 3 to 5 concurrent customer programs at various stages of the product and manufacturing lifecycle. This position is best suited for someone who enjoys building relationships, coordinating moving parts across multiple teams, and acting as a trusted advocate for both the customer and internal teams. It offers the opportunity to play a key role in continuous improvement initiatives while helping shape operational best practices within a growing organization. The company has experienced consistent double-digit growth over the past four years and continues to invest heavily in expanding its US operations. Program Manager•Technical Accounts & Customer Success Responsibilities Manage customer programs throughout various stages of the product lifecycle Serve as the primary point of contact and escalation path Coordinate engineering, operations, purchasing, and sales teams Lead recurring customer meetings, operational reviews, and issue resolution discussions Support new product introduction and production kickoff activities Coordinate customer order flow, forecasting, and production demand alignment Partner with engineering teams on product updates, changes, and replacement components Identify operational inefficiencies and support process improvement initiatives Provide visibility into overall account health, operational risks, and customer concerns Support onboarding and transition activities for new customer engagements Maintain strong customer relationships through proactive communication and follow-up Program Manager•Technical Accounts & Customer Success Qualifications Bachelor's degree required 5+ years of project management, program management, customer success, account management, or related B2B customer-facing operational experience required Experience working with technical products or solutions in software, hardware, manufacturing, or industrial environments U.S. Citizenship or Permanent Residency in the US is required for this position due to federal government/military contract requirements About #twiceasnice Recruiting Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters•we align our interests with the long-term success of every placement. Need recruiting help? www.twonice.com Pay:
$100,000.00•$115,000.00 per year Benefits:
401(k) Dental insurance Flexible spending account Health insurance Paid time off Vision insurance Application Question(s): What types of technical products, systems, or solutions have you supported in your previous roles? Please include any experience within software, hardware, manufacturing, electronics, industrial, or other technical environments. This is an onsite role in Littleton, MA. No work-from-home flexibility will be offered for this position. Are you able to work onsite each day? How far is your commute to Littleton? Our client is offering a base salary of $100,000•115,000 + Quarterly Bonus Incentives. Is this in line with your expectations or what compensation would you be seeking to make a move? If you have a LinkedIn profile, please share the URL. Please confirm you have read the following. U.S. Citizenship or Permanent Residency in the US is required for this position due to federal government/military contract requirements. Education:
Bachelor's (Required) Experience:
B2B project management or customer success : 5 years (Required) customer-facing role helping clients or customer accounts: 1 year (Required) supporting technical products, solutions, or applications : 3 years (Required) Work Location:
In person
